Are you ready to take the first step in your Career within Facilities? Your Housing Group now has an exciting opportunity to offer a Facilities Apprenticeship based at our Head Office and collaboration space in Birchwood, Warrington, and our existing Facilities team can’t wait to be given an opportunity to support you.

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Closing date: 05 Jan 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday; on a rota basis either 8am to 4pm or 9.30am to 5.30pm. 8 hours per day including 1 hour for lunch. Every third week involves working a 9.30am to 5.30pm shift

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    21 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Reception duties including welcoming all building users in a friendly and professional manner and ensuring that all external visitors correctly sign in and out. Also to notify YHG staff of their visitors’ arrival and to look after that visitor until greeted by their YHG meeting host.
  • Help the Facilities team to sort, electronically scan and then distribute all incoming mail.
  • Record incoming carrier / courier deliveries, ensuring collection from the Post Room.
  • Help the team to process the outgoing post, including recorded and special delivery items, and to ensure it is franked and ready for Royal Mail to collect.
  • Print, envelope and frank mail as required on behalf of other teams working remotely or from home.
  • To help maintain adequate stationery, print, cleaning, hygiene and refreshment stocks; ensuring purchase orders are raised, approved and goods receipted in accordance with the Group’s payment terms and Operational Standing Orders (OSO’s).
  • Prepare meeting rooms in advance of scheduled start times; prepare refreshments for Board and Executive Leadership Team / Senor Leadership Team meetings as required.
  • To help ensure the highest standards of housekeeping and cleanliness are maintained throughout the building.
  • After training to undertake various building, health and safety and compliance checks.
  • To provide administrative support to the Facilities team and wider business as and when required.
  • To help monitor 3rd party contractors to ensure safe systems of work are being adhered to and to immediately report any concerns to the Facilities Manager or other Senior Manager if he / she isn’t available.
  • After training to undertake Fire Marshal and First Aider roles and associated responsibilities.
  • The Facilities Apprentice will be a valued, key member of our friendly and professional Facilities Team that deliver a tailored service, to all our employees and visitors to Your Housing Group.
  • One of the great things about this apprenticeship opportunity is the variety, no two days will be the same due to the wide-ranging services provided by the Facilities team, such as front of house reception duties, site security, managing corporate events, dealing with the incoming and outgoing post and deliveries as well as ordering essential goods and services required for the day to day running of the office.
  • This role is very much a customer facing one which requires the incumbent to have a willingness to learn and a customer first mentality, driven by a desire to play their part in assisting the Facilities team to deliver the highest quality building services to all staff and visitors working at or attending YHG’s large 28,000 sq ft flagship head office, Youggle House.

The training you will be getting

  • To attend Warrington & Vale Royal College for 1 day per week during a 12 week block to work towards your Business Administrator Level 3 Apprenticeship Standard

What to expect at the end of your apprenticeship

  • Progression to permanent position of Facilities Assistant or alternative role within the business is also a feasible option

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties, building new affordable homes and tailoring our services to meet the diverse needs of our customers. Our vision is "Creating more places for people to thrive and be recognised a sector-leading landlord". And we operate on three core values; Honesty & Reliability, Caring, Fair & Respectful.




Youggle House

130 Birchwood Boulevard, Birchwood



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rose Gallagher


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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