To provide support to a busy office to assist in daily administration duties whilst working towards a Customer Service Practitioner Level 2 Apprenticeship.

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Closing date: 14 Jan 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The apprentice will work from Monday to Friday each week and the hours of work will vary from 37.5 to 40 hours per week. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    22 Jan 2024

  • Date posted

    17 Nov 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Answer telephones / emails and deal with queries
  • Raise purchase orders / sub contract orders
  • Open and sort incoming post
  • Frank outgoing post
  • Assist purchase ledger as required (to include prop svcs GRN & copy doc requests)
  • Assist departments within the business with various tasks plus various admin / secretarial duties as required
  • To help with IT tasks as and when required
  • To monitor, order and replenish stationary

The training you will be getting

  • The apprenticeship training is delivered through a combination of workplace learning and regular college attendance
  • This training will teach you the knowledge, skills and behaviours set out in the Level 2 Customer Services Practitioner standard
  • On completion the apprentice will receive Level 2 Customer Services Practitioner qualification
  • Functional Skills in maths and English may also be required depending on current level

What to expect at the end of your apprenticeship

  • Upon successful completion of this apprenticeship, the candidate could then undertake a Level 3 Business Administration Apprenticeship
  • There may also be an opportunity for the candidate to remain employed by D Glass as an administrator (if they successfully complete the apprenticeship) however this cannot be guaranteed

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Number skills, Team working


GCSE or equivalent English (Grade Grade A*-C or 9-4) Desired
GCSE or equivalent Maths (Grade Grade A*-C or 9-4) Desired

Things to consider

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About the employer

With a rich heritage of over 30 years, D Glass is a trusted partner in bespoke glazing services and custom-designed glass solutions. We’re committed to delivering high quality and excellence at every turn. The core values of our business are: • Service to our customers • Competitiveness and a will to win • Quality in everything we do • Professionalism and ethics in all our actions • Growth and development of our people • Continuous productivity and efficiency improvement D Glass takes pride in our reputation of being recommended and are always striving to provide a high quality service for our clients across the South West.


D Glass


1 Jones House

George Smith Way

Lufton Trading Estate

BA22 8QR

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Emily Shackell


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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