Customer Service Advisor Apprentice NFU Mutual – Vale of York
Our award-winning insurance business is looking for a Customer Service Advisor Apprentice to join its rapidly growing team. If you are an enthusiastic, charismatic individual who takes pride in providing a quality service, then we are excited to hear from you.
Closing date: 08 Dec 2023
Total hours per week: 35
Possible start date
11 Dec 2023
16 Nov 2023
Level 3 (A level)
What you will do in your working day
Our award-winning insurance business is looking for a Customer Service Advisor Apprentice to join its rapidly growing team. Candidates should have a strong bias towards providing an exceptional customer experience and be able to solve complex problems in a quick and efficient manner. If you are an enthusiastic, charismatic individual who takes pride in providing a quality service, then we are excited to hear from you.
- Deal with incoming customer queries and make alterations to our clients existing policies and renewals
- Carry out the sale of new policies
- Responsible for maintaining high levels of professionalism while working towards building a quality rapport with every client
The training you will be getting
You will work towards your:
- Insurance Practitioner Level 3 Apprenticeship
- Certificate in Insurance (Cert CII)
- Level 2 Functional Skills in English and Maths (if required)
Training will be via Davies, virtually. 6 hours per week off the job training.
What to expect at the end of your apprenticeship
Following successful completion of apprenticeship option to review role and progress to Customer Service Advisor role or look to progress towards Commercial Insurance Advisor role.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
DAVIES LEARNING SOLUTIONS LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Level 3 (A level)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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