Customer Service Advisor Apprentice NFU Mutual – Vale of York

Our award-winning insurance business is looking for a Customer Service Advisor Apprentice to join its rapidly growing team. If you are an enthusiastic, charismatic individual who takes pride in providing a quality service, then we are excited to hear from you.

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Closing date: 08 Dec 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday - Friday 9.00am - 5.00pm.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    16 Nov 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000212556

  • Positions

    1 available

What you will do in your working day

Our award-winning insurance business is looking for a Customer Service Advisor Apprentice to join its rapidly growing team. Candidates should have a strong bias towards providing an exceptional customer experience and be able to solve complex problems in a quick and efficient manner. If you are an enthusiastic, charismatic individual who takes pride in providing a quality service, then we are excited to hear from you.

  • Deal with incoming customer queries and make alterations to our clients existing policies and renewals
  • Carry out the sale of new policies
  • Responsible for maintaining high levels of professionalism while working towards building a quality rapport with every client

The training you will be getting

You will work towards your:

  • Insurance Practitioner Level 3 Apprenticeship
  • Certificate in Insurance (Cert CII)
  • Level 2 Functional Skills in English and Maths (if required)

Training will be via Davies, virtually. 6 hours per week off the job training.

What to expect at the end of your apprenticeship

Following successful completion of apprenticeship option to review role and progress to Customer Service Advisor role or look to progress towards Commercial Insurance Advisor role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Initiative

Qualifications

GCSE or equivalent 5 GCSE's (Grade C/4 and above) Essential

Things to consider

Pre-employment DBS required. Drivers license desirable but not required.

About the employer

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

Employer

NFU Mutual – Vale of York

Address

NFU Mutual

Agriculture House

207 Tadcaster Road

YO24 1UD

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Training

Training provider

DAVIES LEARNING SOLUTIONS LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

John Paton

dls.recruitment@davies-group.com

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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