Main Objectives • To support the Network Manager and IT users in the best use of their applications and systems across the school • To provide a proactive, responsive and customer-focussed IT support service to all users in the school

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Closing date: 08 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday (8:00am - 3:00pm). (Shifts TBC).

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    15 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main Duties and Responsibilities:

  • To provide hardware and software technical support to staff and students, delivering a timely resolution in line with agreed deadlines
  • To help with the deployment and maintenance of IT / AV equipment and software
  • To assist in accurately logging and documenting service requests, recording actions taken to manage and/or resolve the request and provide feedback if issues cannot be resolved quickly
  • To provide in-class IT / AV support when required e.g. when software is rolled out for the first time
  • To create and maintain accounts and user permissions, and undertake password resets as required and assist with the training and support of existing and new users
  • To diagnose and solve basic network, software and hardware faults and perform maintenance repairs and upgrades
  • To assist with essential emergency or scheduled network maintenance; this may also require occasional out of hours working
  • To keep up to date with current technology trends and participate in training, other learning activities and performance development as required
  • To support approved printers in school, change toners and solve minor faults, paper jams, etc.
  • To undertake routine replenishment of IT consumables, including toner cartridges
  • To maintain the print management system and print limits
  • To help with the set-up of IT / AV equipment for school assemblies when required.
  • To assist in the proper connection to the network of school IT equipment i.e. computer and phones etc.
  • To undertake termly site patrols to identify any IT / AV issues.
  • To assist in keeping the Fixed Asset Register up-to-date with all IT / AV equipment throughout the school ensuring an annual stocktake takes place
  • To undertake any other tasks which may be required by the IT
  • Technician and Schools IT Network Manager
  • To cover for the Schools IT Technician and IT Network Manager in his/her absence
  • To assist with ensuring that staff and students have a satisfactory, robust, reliable and secure IT environment, including backup schemes for the school IT environments
  • To attend meetings, delivery training and offer guidance on technical issues to staff
  • To support the use of the School’s MIS system

General Duties:

  • To have a thorough understanding of school policies and implement them consistently
  • To undertake any additional responsibilities commensurate with the level of the post as directed by the Schools IT Network Manager and any other member of the SLT

The training you will be getting

ICT (Information Communications Technician) Level 3 Apprenticeship Standard 

  • You will also receive full training and support from the Just IT
  • Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualifications
  • Blended on/off the job training and location to be confirmed

What to expect at the end of your apprenticeship

Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Motivated, Positive attitude, Team Player, Willingness to learn, Confident, Passion for ICT


GCSE or equivalent English (Grade C/4 +) Essential
GCSE or equivalent Maths (Grade C/4 +) Essential

About the employer

Fortismere is a high-attaining, mixed foundation secondary school in the heart of Muswell Hill, North London. Our school is set in 20 acres, allowing students the advantage of an unusually spacious site and supporting Fortismere’s sporting excellence. With a strong focus on progress, our vision champions high aspirations whilst ensuring that we all contribute to raising achievement of students, whatever their starting point. We believe that there should be no barriers that exclude any child from accessing the best opportunities. Our students will receive an education, based on high expectations that enhances their life chances and transforms lives. Fortismere students enjoy a broad, innovative curriculum where traditional academic subjects are enriched by a strong emphasis on the creative arts. All our students will access a curriculum pathway that motivates, involves and inspires them. Our teachers deliver exciting, challenging and engaging lessons which instil a lifelong love of learning. Approaches are personalised, with an emphasis on the achievement of the individual which reflects the School’s inclusive ethos.


Fortismere School


Tetherdown, Muswell Hill, London

N10 1NE

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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