Customer Service/Reception Apprentice Abbey Medical Practice

Abbey Medical Practice is looking to recruit a Customer Service/Reception Apprentice (Level 2) to work in our friendly reception team with a view to a permanent employment in the future.Duties include: answering incoming phone calls, face-to-face queries, dealing with requests appropriately, as well as other duties.

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Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 8 am to 6.30 pm (shift pattern to be confirmed once a candidate is appointed).

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    05 Feb 2024

  • Date posted

    21 Nov 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties will include, but will not be limited to:

  • Answer incoming phone calls and deal with requests appropriately.
  • Deal with face-to-face queries in a professional manner
  • Manage prescription requests, ensuring they are processed accurately and efficiently.
  • Input data into medical records as required.

The training you will be getting

The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Level 2.

A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a prominently work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/college and within their contracted working hours.

Course outline:

What to expect at the end of your apprenticeship

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
  • Potential for full-time employment on successful completion of the apprenticeship
  • Transferable skills that are invaluable in the wider world of work.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Logical, Team working, Non judgemental, Patience


GCSE or equivalent English and Maths (Grade A*/9 – C/4) Essential

Things to consider

5 weeks holiday per annum plus bank/public holidays. Free parking. Close to Lincoln City centre. Flexibility in shift patterns (ie. Shift swaps, overtime and work outside of core hours).

About the employer

GP Surgery in Lincoln providing general medical services to our practice population.


Abbey Medical Practice


95 Monks Road




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ruby or Margaret in the Apprenticeships Team

01522 876284

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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