Customer Service Apprentice HARROW GREEN LIMITED

We have a new and exciting opportunity for a Customer Service Assistant Apprenticeship role at our site in Manchester. As a Customer Service Assistant, you will act as a communication link between the business relocation consultants and our customers. You will also plan, administrate and monitor the tasks involved for relocations for which responsible.

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Closing date: 12 Dec 2023

Apprenticeship summary

  • Annual wage

    £16,800.00

    16,800 – 21,500 - salary dependant on experience

  • Working week

    Monday - Friday 8.00am - 5.10pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    02 Jan 2024

  • Date posted

    17 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000212206

  • Positions

    1 available

What you will do in your working day

We have a new and exciting opportunity for a Customer Service Assistant Apprenticeship role at our site in Manchester.

As a Customer Service Assistant, you will act as a communication link between the business relocation consultants and our customers. You will also plan, administrate and monitor the tasks involved for relocations for which responsible, together with your colleagues when necessary. Experience isn’t required for this role; we are looking for someone who is motivated and eager to learn!

  • Receive all incoming calls, being first point of contact for the company and take appropriate action to efficiently deal with the identified requirement
  • Deal with incoming enquiries and queries for your clients, including calls for salesmen in their absence, and resolve where possible
  • Update the business relocation consultant’s diaries in Moveware when necessary
  • Supporting the sales staff in their administration of their duties
  • Creating quotations for customers requiring small moves, extra shifts or a change of scope
  • Always interacting and building good rapport with both internal and external clients
  • Accurately prepare purchase orders for third party suppliers and submit for authorisation
  • Assist with any queries / problems that may have occurred on jobs over the move weekend
  • Liaise with clients, sales colleagues, operations, crate control, accounts and project management (where appropriate) to ensure the successful completion of each job file

The training you will be getting

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps.

What to expect at the end of your apprenticeship

Upon successful completion of the apprentieship programme, there is an opportinity to progress within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent Maths and English (Grade A*-C/ 4-9) Essential

About the employer

Restore Harrow Green is the market leader in business relocations, we are also a major partner to the life science and heritage sectors and our specialist teams can undertake the most complex of moves in all areas. We offer move management services, and our team of specialist relocation experts will find a solution to any challenge. ESG is a key focus for us with our fleet now at 20% electric and increasing, our target is to be net zero by 2035. Our zero to landfill policy ensures any no longer needed items are given a new lease of life in schools, community groups and charities across the UK. We have nine branches in major UK cities which sets our storage and distribution network apart from our competitors and supports our customers in making quick and efficient moves. We hold the highest industry accreditations and certification and all colleagues go through our rigorous training programme

Employer

HARROW GREEN LIMITED

Address

Unit 3 Europa Triangle, John Gilbert Way, Manchester

M17 1FP

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Training

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Kayleigh Byner

kayleigh.byner@seetec.co.uk

07732691597

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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