Customer Service Advisor Apprentice NFU Mutual Chichester & Horsham
This is a customer service telephone role, where you will be responsible for providing outstanding service to our policy holders. You will be trained to deal with a range of personal insurance policies, to discuss, amend and advise accordingly to ensure great customer outcomes.
Closing date: 12 Dec 2023
Apprenticeship summary
-
Annual wage
£18,000.00
-
Working week
Monday - Friday 9.00am - 5.00pm with an hour for lunch.
Total hours per week: 35.0
-
Expected duration
17 Months
-
Possible start date
18 Dec 2023
-
Date posted
14 Nov 2023
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000212095
-
Positions
2 available
What you will do in your working day
- Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for cross-selling, meeting the customer service standards and ensuring cover is appropriate
- Manage your own tasks and activities as well as the branch’s
- Deliver and contribute to the effective and efficient running of the branch including managing and directing correspondence, processing renewals, stationery and filing, to maintain customer relationships, to enhance and protect NFU Mutual’s reputation and brand
- Identify, analyse and collate data relating to existing customers to generate prospects for general insurance products and potential cross-selling opportunities
- Collate, analyse and evaluate information for existing target customers to promote and sell, within licensed authority commercial and private general insurance products, ensuring compliance with sales quality and advice standards and regulatory requirements
- Policy cancellation refunds and non-payment of premiums, to prevent loss, prevent money laundering, meet customer service standards and maintain profitable growth
- Maintain your own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet the requirements and standards of NFUM, T&C scheme and our regulators
- You are the first line into the office on the phone, emails and walk-ins
- You must be professional and represent NFU Mutual Horsham at all times
The training you will be getting
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
What to expect at the end of your apprenticeship
The CSA role is one of the most important in the agency - the skills you learn here could support development into a wide range of roles including but not limited to - Sales, Relationship Manager, Claims management.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A* - C / 9 - 4) Essential
Things to consider
About the employer
Employer
NFU Mutual Chichester & Horsham
https://www.nfumutual.co.uk/agent-offices/horsham/?utm_source=gbl&utm_medium=organic
Address
ANOVA HOUSE
WICKHURST LANE
BROADBRIDGE HEATH
RH12 3LZ
Training
Training provider
INTEC BUSINESS COLLEGES LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Tracey Chaplin
tracey.chaplin@intecbusinesscolleges.co.uk
+447580997408
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.