Customer Service Apprenticeship - Specsavers Ripon SPECSAVERS OPTICAL SUPERSTORES LIMITED

Become an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will be giving customers top-notch advice and efficiently attending to all enquiries, in-person and through phone, amongst other duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Dec 2023

Apprenticeship summary

Annual wage

£13,520.00

Shift Patterns TBC - Full Time includes weekend working
Working week

Days and shifts to be confirmed - full-time to include weekend working.

Total hours per week: 40.0
Expected duration

12 Months
Possible start date

18 Dec 2023
Date posted

13 Nov 2023
Apprenticeship level

Intermediate
Level 2 (GCSE)
Reference number

VAC1000211712
Positions

1 available

What you will do in your working day

Giving customers top-notch advice
Efficiently answer telephone calls to the store
Advising customers their hearing aids / glasses are ready or delayed as appropriate

The training you will be getting

Level 2 Customer Service Practitioner
Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion
Functional skills maths and English, if required

How and where training (on/off the job) will be delivered is to be confirmed.

What to expect at the end of your apprenticeship

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Administrative skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 9-3 (A*-D)) Desired

Things to consider

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

About the employer

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

Employer

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Address

28-29 Market Place West

Ripon

HG4 1BN

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Training

Training provider

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

training
qualifications, like an NVQ in a relevant field
industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions