Customer Co-Ordinator Apprenticeship WINKHAUS (UK) LTD

Fantastic opportunity for an apprentice to join a leading security system manufacturer. Your job duties would include order processing, keeping customers up to date, finding resolutions to customer issues, producing sales reports, maintaining customer price lists and more, whilst working towards your Level 3 Business Administration Apprenticeship.

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Closing date: 28 Jan 2024

Apprenticeship summary

  • Annual wage

    £14,000.00

    Varies depending on experience. Less experience = £14k - £16k per annum. More experience = £16k - £18k per annum

  • Working week

    Monday - Thursday 8.30am to 5pm with a half an hour break and Fri days 8.30am to 2pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    11 Feb 2024

  • Date posted

    14 Nov 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000211337

  • Positions

    1 available

What you will do in your working day

To provide a great customer service experience by efficient sales order processing, delivery scheduling and query resolution.

To support the external sales team in the company’s endeavour to continually improve customer loyalty and gain new business.

To work with other departments in ensuring “right first time” processes.

Key responsibilities:

  • Sales order processing
  • Liaise promptly with Credit Control with respect to accounts and orders blocked
  • Proactive approach to ensure customers are kept up to date on order status and to find resolutions to customer issues and resolve in a timely manner
  • Maintain Customer Price Lists
  • Be the main, front-line point of contact for all customers by phone/email and to take full ownership for orders/queries through to resolution
  • Be responsible for the resolution of all queries/credits and goods returns
  • Participate in product and system training as required
  • Producing sales reports for both internal and external contacts
  • Support the Project Managers with aspects of customer service

Person specification:

  • 4/C or above in GCSE (or equivalents) Maths or English
  • PC skills – Knowledge of Microsoft Excel and Word with the ability to use other system applications
  • The ability to use systems to enable questions relating to customers’ orders and sales history
  • The ability to understand the workings and construction of reports
  • Ability to meet customer needs – anticipate, respond to and seek to exceed the expectations of customers
  • Good communication skills– communicate in a clear, concise and articulate manner, considering the needs of the customer (internal and external)
  • Personal organisation – organised and efficient, adopt a systematic and structured approach to tasks with the ability to prioritise and deal with interruptions
  • Good service attitude – Being positive, friendly and enthusiastic to all customers, with a ‘can do’ attitude
  • Adaptability –receptive and reactive to situations and change, flexible, react quickly and implement in a positive manner to make the best of any situation
  • Administrative skills – follow things through to ensure they are completed within timescales and invest time to check details for accuracy, adopt and promote best practice and will suggest better ways of doing things
  • Initiative – use initiative to resolve queries and problems but to be able to ask for help
  • Lotus Notes Experience beneficial - emails, Dominotrack and filing routine, however training will be provided

The training you will be getting

  • Level 3 Business Administration 
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week, within working hours

What to expect at the end of your apprenticeship

Possible permanent position upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

Our client is a leading manufacturer of high security locking systems for doors and windows. Building component manufacturers, security professionals, architects, builders, and users all over the world value the robust and innovative technology. They are now looking for an apprentice to join their friendly team in Kettering.

Employer

WINKHAUS (UK) LTD

Address

2950 KETTERING PARKWAY

KETTERING VENTURE PARK

KETTERING

NN15 6XZ

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Training

Training provider

STARTING OFF LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sophie Charalambous

sophie.charalambous@startingoff.co.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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