Apprentice Customer Service Practitioner/Medical Receptionist DRS C M WILSON & PARTNERS

Apprentice Customer Service Practitioner/Medical Receptionist for a medical centre based in Preston. You will undertake your Level 2 Customer Service qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Feb 2024

Apprenticeship summary

Annual wage

£11,120.72
Working week

Monday - Friday Earliest start 8.00am - Latest finish 6.30pm , 1 hour lunch, 37 hrs per week.

Total hours per week: 37.00
Expected duration

24 Months
Possible start date

17 Feb 2024
Date posted

13 Nov 2023
Apprenticeship level

Intermediate
Level 2 (GCSE)
Reference number

VAC1000210978
Positions

1 available

What you will do in your working day

Job Responsibilities:

Administration:

To have a thorough knowledge of all Practice procedures
To work in accordance of written protocols
Fax and photocopy as requested
Open and direct incoming mail, frank and post outgoing letters as appropriate

Reception:

Receive and direct patients consulting with members of Practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary

Appointments:

Process appointment requests for appointments from patients by telephone and in person for any member of the Practice team
Deal with visits requests

Computer:

Process repeat prescription request in accordance with Practice guidelines
Scan letters onto patient records

Telephone Duties

Have working knowledge of telephone system, during and after hours.
Answer telephone as Practice protocol
Process requests for acute prescriptions as Practice protocol

Other Tasks:

Clear and tidy rooms after surgeries
Ensure building security – have thorough knowledge of doors/windows/alarm
Any other tasks allocated by manager
Liaise with District Nurses, Hospitals, Health Visitors etc as required
The above list of duties is not exhaustive and may be subject to change as deemed necessary

The training you will be getting

Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and Functional Skills maths and English
Work based learning

What to expect at the end of your apprenticeship

A great opportunity to develop your career with an employer who supports continuing professional development

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent English (Grade 4-9) Essential

Things to consider

Monday - Friday Earliest start 8.00am - Latest finish 6.30pm , 1 hour lunch, 37 hrs per week

About the employer

Medical centre based in Preston.

Employer

DRS C M WILSON & PARTNERS

Address

Healthcare Centre, Flintoff Way

Preston

Lancashire

PR1 5AF

You must have JavaScript enabled to view a map of the location

Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

training
qualifications, like an NVQ in a relevant field
industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions