Apprentice Customer Service Practitioner/Medical Receptionist DRS C M WILSON & PARTNERS

Apprentice Customer Service Practitioner/Medical Receptionist for a medical centre based in Preston. You will undertake your Level 2 Customer Service qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Feb 2024

Apprenticeship summary

  • Annual wage

    £11,120.72

  • Working week

    Monday - Friday Earliest start 8.00am - Latest finish 6.30pm , 1 hour lunch, 37 hrs per week.

    Total hours per week: 37.00

  • Expected duration

    24 Months

  • Possible start date

    17 Feb 2024

  • Date posted

    13 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000210978

  • Positions

    1 available

What you will do in your working day

Job Responsibilities:

Administration:

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance of written protocols
  • Fax and photocopy as requested
  • Open and direct incoming mail, frank and post outgoing letters as appropriate

Reception:

  • Receive and direct patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary

Appointments:

  • Process appointment requests for appointments from patients by telephone and in person for any member of the Practice team
  • Deal with visits requests

Computer:

  • Process repeat prescription request in accordance with Practice guidelines
  • Scan letters onto patient records

Telephone Duties

  • Have working knowledge of telephone system, during and after hours.
  • Answer telephone as Practice protocol
  • Process requests for acute prescriptions as Practice protocol

Other Tasks:

  • Clear and tidy rooms after surgeries
  • Ensure building security – have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by manager
  • Liaise with District Nurses, Hospitals, Health Visitors etc as required
  • The above list of duties is not exhaustive and may be subject to change as deemed necessary

The training you will be getting

  • Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and Functional Skills maths and English
  • Work based learning

What to expect at the end of your apprenticeship

  • A great opportunity to develop your career with an employer who supports continuing professional development

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent English (Grade 4-9) Essential

Things to consider

Monday - Friday Earliest start 8.00am - Latest finish 6.30pm , 1 hour lunch, 37 hrs per week

About the employer

Medical centre based in Preston.

Employer

DRS C M WILSON & PARTNERS

Address

Healthcare Centre, Flintoff Way

Preston

Lancashire

PR1 5AF

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Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Feb 2024