Apprentice Showroom Host STEVEN EAGELL LIMITED

We are currently expanding our business and are now offering an exciting opportunity to join the team, as an Apprentice Showroom Host. As a Showroom Host, you are a central member of the team and a first point of contact for our customers. Your role is to provide a seamless service in a fast-paced environment.

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Closing date: 15 Dec 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

    £12,000-£15,000

  • Working week

    Monday-Friday, shifts to be confirmed

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    09 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000210974

  • Positions

    1 available

What you will do in your working day

  • Greets and welcomes all customers and visitors on arrival into the showroom, and ensures they are guided to the right person at an early stage in the customer journey

  • Manages several sets of visitors and ensures wait times are kept to a minimum

  • Ensures customers are offered refreshments

  • Encourages customers to engage with the product and services in a relaxed environment

  • Handles basic queries on product, using supporting information, so the customer feels they have been professionally dealt with

  • Determines the next appropriate interaction to ensure the customer experience is personalised and efficient

  • Briefs and updates the relevant specialist and updates sales executives on customer needs

  • Manages and co-ordinates the showroom environment and ambience and ensures the showroom is clean and tidy in accordance with operational guidelines

  • Handles inbound telephone calls and directs to relevant colleagues

  • Works with the showroom team to support promotions and events, ensuring brochures are up to date and in the right place

  • Aware of ‘Voice of the Customer’ data which helps inform your approach to the customer

  • Maintains accurate customer records, keeping them up to date

  • Attends training and meetings to continuously learn and gain product knowledge to enable progression in the role

  • Works as a fully embedded member of the Centre team ensuring sales opportunities are handed over seamlessly to sales colleagues

  • You may be required to move vehicles around, so a driving licence would be beneficial

Does this sound like you?

  • A passion for automotive retail and a willingness to delight customers
  • Enjoy constantly meeting new people and building rapport and connections
  • Have strong communication skills and like making people feel welcome and comfortable
  • Enjoy working as part of a cohesive team
  • Organised, professional and enjoy keeping your workspace neat and functional
  • Looking for a long-term career in an industry leading automotive environment

The training you will be getting

  • You will undertake a level 2 Customer Service Practitioner qualification, delivered by Learning Curve Group
  • The training will be delivered remote based within the workplace, meaning no college release day required

What to expect at the end of your apprenticeship

There is a potential full-time position available, upon successful completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Ability to multi-task, Work well under pressure, Clean UK driving licence

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs@steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

About the employer

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the Southeast, East of England, and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

Employer

STEVEN EAGELL LIMITED

Address

1 Augusta Close

Ransomes Europark

Ipswich

IP3 9SS

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Training

Training provider

LEARNING CURVE GROUP LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Olivia Hodgson

olivia.hodgson@learningcurvegroup.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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