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Customer Service Parts Advisor Apprentice - Sheffield STEER AUTOMOTIVE GROUP LIMITED
Steer Automotive Group are offering a fantastic opportunity for an Apprentice Parts Advisor to join their busy workshop. Learning how to provide industry leading services to customers, working with a great team, but also able to work on own initiative.
Closing date: 08 Jan 2024
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 9.00am - 5.00pm.
Total hours per week: 40
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Expected duration
12 Months
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Possible start date
15 Jan 2024
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Date posted
09 Nov 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000210958
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Positions
1 available
What you will do in your working day
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.
You will cover:
A Parts Advisor will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop
A qualified apprentice will be able to:
Be a confident first and last point of contact with customers
Take customer and workshop orders
Communicate effectively with both customers and the vehicle technicians
Manage customer complaints
Offer advice and guidance for vehicle care, warranty retention and warranty claims
Sales/advice for accessories and modifications
Collate information for CSI
As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts
Once the apprenticeship is complete they will be able to:
Take orders from customers both face to face and over the phone
Maintain an ordered stock room and find parts from stock
Raise invoices
Liaise with other members of staff
The training you will be getting
Customer Service Practitioner Level 2 Apprenticeship Standard:
- Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College
- Apprentice will be required to attend block release training 4 x per year
- Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace
What to expect at the end of your apprenticeship
Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Essential
About the employer
Employer
STEER AUTOMOTIVE GROUP LIMITED
Address
Innovation Wy,
Woodhouse Mill,
Sheffield
S13 9AD
Training
Training provider
NOTTINGHAM COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Harman Dhillon
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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