Customer Support Apprentice The Sustainable and Ethical Buying Bureau

As a Customer Support apprentice, you will play a vital role in directly engaging with existing and potential customers through calls, live chat, and email. Your primary responsibilities will include discussing their current services with us, booking appointments for renewals, and arranging meetings for new inquiries.

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Closing date: 08 Dec 2023

Apprenticeship summary

  • Annual wage

    £13,260.00

    Bonuses based on performance

  • Working week

    Monday – Friday 9.00am – 5.00pm with 30 minutes lunch and 2x 10 minute breaks per day

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    02 Jan 2024

  • Date posted

    09 Nov 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000210695

  • Positions

    2 available

What you will do in your working day

  •  Communicate with customers via calls, live chat, and email to understand their requirements and address their queries effectively.
  • Schedule appointments for service renewals and coordinate meetings for new business inquiries.
  • Maintain accurate and up-to-date customer records and interaction details in the company database.
  • Provide excellent customer service by offering timely and helpful assistance to enhance customer satisfaction.
  • Collaborate with team members to achieve collective targets and contribute to the company's growth.

The training you will be getting

You will work towards the Level 3 Customer Service Specialist standard with Gateshead College.

Blended on/off the job training and location to be confirmed.

 

What to expect at the end of your apprenticeship

The successful candidate will have opportunities to grow within the organisation and can potentially explore roles such as Account Manager, Sales Executive, or Customer Service Manager. 

Sebb offers a fast-paced environment with substantial growth potential. For hardworking individuals who achieve their targets, bonuses can be generated from day one, with possibilities for future career advancements.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative, Self motivated, Hardworking, Confident

Qualifications

GCSE or equivalent English (Grade A*-C/4-9) Essential
GCSE or equivalent Maths (Grade A*-C/4-9) Essential

About the employer

Sebb - The Sustainable & Ethical Buying Bureau is a reputable company with two main brands, Project Business Solutions & SwitchAid. We specialize in cost consultancy services in the telecoms industry, focusing on business mobiles, VoIP, and broadband. Additionally, we provide support in energy, card payment machines, and mobile insurance.

Employer

The Sustainable and Ethical Buying Bureau

Address

Unit 8

Vance Business Centre

Team Valley

NE11 9NE

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Training

Training provider

GATESHEAD COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

apprenticeships@gateshead.ac.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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