Customer Service Apprentice Dorset HealthCare University NHS Foundation Trust

We are seeking to recruit a customer service apprentice to work within our busy Audiology Department in Weymouth, Dorset. Our friendly administration team would welcome an enthusiastic person to join our expanding team. As a customer service apprentice, you will be motivated, flexible and a clear communicator.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Dec 2023

Apprenticeship summary

  • Annual wage


    £10.42 per hour

  • Working week

    Days and times to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    14 Nov 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

To work as part of a team to provide an efficient audiology reception service.

Tasks will include:

  • Reception duties
  • Arranging patient appointments
  • Dealing with telephone enquiries
  • To assist and direct visitors as required
  • Ordering and issuing of hearing aid accessories
  • Ordering stationery
  • Supporting admin and clinical team members

The training you will be getting

  • Training will be delivered online and assessor visits to the office, study time will be allocated to you
  • You will have a dedicated mentor to support you through your apprenticeship, providing support and advice within the workplace, as well as helping you manage the balance of work and apprenticeship studies
  • There may be further opportunities depending on your interests and strengths
  • Once completed you will achieve a Customer Service Practitioner level 2 apprenticeship

What to expect at the end of your apprenticeship

  • On achieving your qualification you will be eligible to apply for administration vacancies within the Trust
  • You may have the opportunity to apply for higher level apprenticeships that are suited to the role you apply for

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Mathematics (Grade C/4 or above) Essential

About the employer

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.


Dorset HealthCare University NHS Foundation Trust


Dorset Audiology Service

Weymouth Community Hospital

3 Melcombe Avenue



Alex Harmer

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Applications must be completed through Dorset Healthcare Trac account or via NHS Jobs. Job reference: 152-C347.23 Employer: Dorset HealthCare University NHS Foundation Trust

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Dec 2023