Customer Services Advisor Apprentice ALUMASC EXTERIOR BUILDING PRODUCTS LIMITED

As an Apprentice, you will be trained and developed into providing sales support to Alumasc Roofing’s Customers, Contractors & our remote Sales Team. You'll oversee the full project requirements ensuring that they are fulfilled from initial quotation to materials being delivered . You will be a member of a small hard working Customer Service Team.

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Closing date: 06 Dec 2023

Apprenticeship summary

  • Annual wage

    £22,308.00

  • Working week

    Monday to Friday, our office hours are: 8.30am to 5.00pm on Mondays to Thursdays, with a 30-minute lunch and 8.30am to 4.00pm on Fridays, with a 30-minute lunch.

    Total hours per week: 39

  • Expected duration

    12 Months

  • Possible start date

    10 Jan 2024

  • Date posted

    08 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000210118

  • Positions

    1 available

What you will do in your working day

Working together with external sales team and roofing contractors,
processing orders, checking project margins, issuing quotations, managing projects to help strengthen relationships with customers which are regularly involved in Roofing projects.

The successful candidates duties would include but not are not limtied to:

• Processing customer orders in a timely, accurate and professional manner.
• Liaising with relevant departments to ensure a speedy delivery.
• Checking project margins.
• Issuing quotations.
• Checking specification against customer requirements.
• Arranging transport and dealing with Haulier / Site delivery issues.
• Dealing with day-to-day customer service calls and requirements.
• Responding to verbal pricing requests and product information.
• Dealing with a high volume of incoming emails and calls.
• Problem Solving.
• Logging and resolving customer Invoice queries relating to the sales
ordering process and product quality.
• Visiting customers with the ASM / Business Manager, at their own
premises or at site.
• Ability to build relationships with contractors to create a strong
working relationship.
• Handling/Dealing with customer complaints and passing them on
to a manager if required. 

• Take reasonable care of their own health and safety and that of
others at work affected by their acts or omissions.
• Co-operate with management and supervisors in order that legal
duties and requirements may be carried out.

Health and Safety Duties:

• Observe all Risk Assessments, Safe Systems of Work and Works
Instructions.
• Wear and use the necessary protective clothing and equipment as
required by the task or job.
• Report unsafe plant, tools and equipment and unsafe practices,
methods of work and any other hazards.
• Assist in the maintenance of good housekeeping standards.

The training you will be getting

  • Level 2 Customer Service Apprenticeship.
  • The apprenticeship is a full remote apprenticeship, based at the employer address with assessor interventions. 

What to expect at the end of your apprenticeship

This role is pivotal to the business, those who train/develop in the role will have a sound understanding of the business. Possible progression into a more technical / site-based role or an external sales role is possible.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Willingness to learn

Qualifications

GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential

Things to consider

This role is 5 days per week in the office at St Helens.

About the employer

As a business we provided roofing solutions for new build and refurbishment projects. We work with a number of different offerings ranging from reinforced polymer modified bituminous waterproofing membranes to green roof solutions. Working with key clients and contractors across the building sector.

Employer

ALUMASC EXTERIOR BUILDING PRODUCTS LIMITED

Address

White House Works

Bold Street

St Helens

WA9 4JG

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Training

Training provider

ST HELENS COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Jemima Cox

appenquiry@sthelens.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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