GP Surgery Receptionist - Patient Navigator Apprentice NEWPORT PAGNELL HEALTH CENTRE
Newport Pagnell Medical Centre is seeking new talent to help provide a high standard of face to face and telephone care for patients, staff, and visitors whilst always maintaining patient confidentiality. You will deal with general enquiries from patients and visitors in a helpful and efficient manner.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 20 Dec 2023
Apprenticeship summary
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Annual wage
£16,200.00
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Working week
Monday - Friday / Shifts TBC.
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
02 Jan 2024
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Date posted
08 Nov 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000210011
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Positions
2 available
What you will do in your working day
Main Duties/Key Tasks at Newport Pagnell Medical Centre:
- Greet patients, doctors and visitors at Reception in a polite and friendly manner.
- Answer the telephone promptly and courteously.
- Make appointments using the computerised appointments system.
- Administer the procedure for repeat prescriptions.
- Open and sort all Medical Centre post, both internal and external.
- Deal with general enquiries from patients and visitors in a helpful and efficient manner.
- Support colleagues to maintain an efficient and friendly team atmosphere.
This role is ideal for someone with the following attributes:
- A positive attitude.
- Confidence and calmness.
- A willingness to ask for help.
- Empathy and understanding.
- Persistence and determination.
The training you will be getting
Customer service practitioner L2 apprenticeship standard
- Training at Milton Keynes College
- Full training and support in the workplace
What to expect at the end of your apprenticeship
We have experience of apprentices working in our practice previously and in most cases they have been offered positions to remain working with us at the end of their apprenticeship. As soon as you join our practice you are considered part of our team and we hope to give you all the opportunities you are seeking.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
NEWPORT PAGNELL HEALTH CENTRE
Address
Newport Pagnell Medical Centre, Queens Avenue
Newport Pagnell
MK16 8QT
Training
Training provider
MILTON KEYNES COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 20 Dec 2023