GP Surgery Receptionist - Patient Navigator Apprentice NEWPORT PAGNELL HEALTH CENTRE

Newport Pagnell Medical Centre is seeking new talent to help provide a high standard of face to face and telephone care for patients, staff, and visitors whilst always maintaining patient confidentiality. You will deal with general enquiries from patients and visitors in a helpful and efficient manner.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Dec 2023

Apprenticeship summary

  • Annual wage

    £16,200.00

  • Working week

    Monday - Friday / Shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    02 Jan 2024

  • Date posted

    08 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000210011

  • Positions

    2 available

What you will do in your working day

Main Duties/Key Tasks at Newport Pagnell Medical Centre: 

  • Greet patients, doctors and visitors at Reception in a polite and friendly manner.
  • Answer the telephone promptly and courteously.
  • Make appointments using the computerised appointments system.
  • Administer the procedure for repeat prescriptions.
  • Open and sort all Medical Centre post, both internal and external.
  • Deal with general enquiries from patients and visitors in a helpful and efficient manner.
  • Support colleagues to maintain an efficient and friendly team atmosphere.

This role is ideal for someone with the following attributes:

  • A positive attitude.
  • Confidence and calmness.
  • A willingness to ask for help.
  • Empathy and understanding.
  • Persistence and determination.

 

The training you will be getting

Customer service practitioner L2 apprenticeship standard

  • Training at Milton Keynes College
  • Full training and support in the workplace

What to expect at the end of your apprenticeship

We have experience of apprentices working in our practice previously and in most cases they have been offered positions to remain working with us at the end of their apprenticeship. As soon as you join our practice you are considered part of our team and we hope to give you all the opportunities you are seeking.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English and Maths (Grade 4-9) Essential

About the employer

Newport Pagnell Medical Centre is a large GP training practice committed to providing excellent primary healthcare services. We have a strong emphasis on staff training and development. Based in excellent premises, our committed teams deliver a wide range of general medical services. We have two locations, one in Queens Avenue, Newport Pagnell and the other in Beaufort Drive, Willen. Our teams work across both sites.

Employer

NEWPORT PAGNELL HEALTH CENTRE

Address

Newport Pagnell Medical Centre, Queens Avenue

Newport Pagnell

MK16 8QT

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Training

Training provider

MILTON KEYNES COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Dec 2023