Business Admin Apprenticeship EXCELLENCE-SOLUTIONS LIMITED

We are offering a great opportunity to kick start your business administration career within the leisure industry, with a friendly team. Duties will include answering the phone and dealing with customer queries/orders. Supporting and engaging with different parts of the organisation and interact with internal or external customers.

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Closing date: 31 Jan 2024

Apprenticeship summary

  • Annual wage

    £10,982.40 to £21,673.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    40 hours per week, with potential to go up to 45 hours (under 18's can work no more than 40) Monday - Friday, between 9.30am - 5.45pm With an occasional Saturday shift, 8.00am-4.45pm

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    02 Feb 2024

  • Date posted

    07 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Duties include but not limited to: 

  • Answering the phone 
  • Dealing with customer queries/orders 
  • Responding to queries via email 
  • Filing 
  • Manning reception 
  • Booking swimming lessons in tutors' diaries 
  • Going through all the candidates that need to renew their lessons
  • Helping stock the swimming shop

The training you will be getting

  • Level 3 Business Administrator Standard 
  • Level 2 Functional Skills in English and maths
  • Training Method and location to be confirmed

What to expect at the end of your apprenticeship

Upon successful completion of the apprenticeships, you could progress onto the higher-level apprenticeships and work your way up to office manager level, which would be a management role often with team leader status.

This qualification should give you transferable skills that will not limit you to one sector.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental


GCSE or equivalent Maths and English (Grade 4) Desired

Things to consider

Working in a business can be busy and require you to manage multiple tasks at one time. You may be dealing with customer problems or complaints. You may have to complete tasks under tight time pressures.

About the employer

A career with us means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.




121-123 Praed Street


W2 1RL

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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