We are a leading practice of Chartered Accountants, with offices in York and Goole. We are looking to recruit an apprentice to provide general admin support and client admin, to include filing and emails etc. to the team at our office in Fulford, York.

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Closing date: 28 Jan 2024

Apprenticeship summary

  • Annual wage


    Flexitime / Training and development opportunities / Employee Assistance Programme

  • Working week

    Monday to Friday. Some flexibility with starting and finishing times. Shifts TBC.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    19 Feb 2024

  • Date posted

    07 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Provide office-based admin assistance to fee earners including accounts staff and our Payroll Bureau
  • Drafting correspondence including letters and emails
  • Social Media administration
  • Filing, photocopying, scanning, archiving old files, binding
  • Cover for reception – answering the telephone, taking messages and greeting visitors
  • It is expected that this role will develop to introduce basic bookkeeping duties

The training you will be getting

  • Business Administrator Apprenticeship Level 3. 

What will I study? 

This apprenticeship will give you the knowledge, skills and behaviours required to work as Business Administrator and will include the following: 

  • Use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data 
  • Understand how to behave in a professional way including personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. 
  • Understand how to draft correspondence, write reports and be able to review others' work. 
  • Understand how to make effective decisions based on sound reasoning and be able to deal with challenges in a mature way. 
  • Understand how to build and maintain relationships within your own team and across the organisation. 
  • Understand how to share administrative best-practice across the organisation e.g. coach others to perform tasks correctly. 
  • Understand how to use relevant project management principles and tools to scope, plan, monitor and report. 
  • You will also produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship which will form the basis for the interview during the End-Point Assessment (EPA).
  • Also, a project or process improvement will be completed over 21 to 35 hours during the apprenticeship which will form part of the EPA. 

Method of delivery: 

Apprentices will typically attend York College on a day release for the duration of the apprenticeship and work with their employer for the remainder of their contracted hours. During their time in college, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor will visit every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer. 

How will I be assessed? 

Continual assessment will take place throughout the duration of the apprenticeship. 

The End-Point Assessment (EPA) will comprise of a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on your portfolio of evidence, and a 10–15-minute presentation based on the project completed during the apprenticeship. 

What to expect at the end of your apprenticeship

Potential to develop bookkeeping duties and range of tasks in general.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Nicely spoken, Good telephone manner, Smart appearance


GCSE or equivalent 2 other subjects (Grade 4/C or above) Essential
GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent maths (Grade 4/C or above) Essential

Things to consider

After you submit your application, look out for an email from Check your spam folder, too. You must reply, otherwise your application will be rejected.

About the employer

Townends Accountants LLP is a leading Yorkshire based practice, established over 125 years ago with offices in York and Goole with a workforce of approximately 70 staff. The services Townends offer go beyond the expected remit of a traditional accountancy firm. We provide the full breadth of everyday accountancy services including bookkeeping, VAT and payroll as well as other specialist areas, such as tax planning, business sales and acquisitions and more.




Fulford Lodge

1 Heslington Lane


YO10 4HN

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



01904 770368

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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