Apprentice Customer Service Advisor ABILITY OUTLET LIMITED
You will play a pivotal role in helping individuals with mobility needs by providing exceptional service and support. You will assist in maintaining an efficient showroom for customer viewings and demonstrations, guide customers in choosing the right mobility products, and offer after sales support.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 25 Jan 2024
Apprenticeship summary
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Annual wage
£10,296.00
Regular wage reviews will be offered.
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 9.00am - 5.30pm. 1-hour unpaid lunch break. Includes 20% paid time for training.
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
29 Jan 2024
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Date posted
02 Nov 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000209196
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Positions
1 available
What you will do in your working day
This role provides an excellent opportunity for personal and professional growth, with comprehensive training and a chance to be part of a dynamic and caring team.
Key Responsibilities
Showroom Maintenance:
- Collaborate with the team to ensure the showroom is well-organised, clean, and inviting for customer viewings and demonstrations.
- Assist in product placement and signage to enhance the customer experience.
Product Guidance:
- Work closely with customers to help them choose suitable mobility products.
- Receive comprehensive training to become knowledgeable about the range of products offered.
After Sales Support:
- Conduct courtesy calls to recent purchasers to ensure their satisfaction with products and services.
- Address any post purchase enquiries or concerns, demonstrating a caring and empathetic approach.
Administrative Tasks:
- Complete essential administrative tasks to support customer interactions.
- Set up customer insurance as required and schedule service appointments when necessary.
- Maintain accurate and organised records of customer interactions and transactions.
The training you will be getting
- Customer Service Specialist Level 3
- On the job training with the employer whilst working towards the Apprenticeship Standard
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
What to expect at the end of your apprenticeship
- Potential for full time employment for the right candidate
- Many employers retain apprentices in full/part time positions
- The qualifications you gain can also help you to get into higher education or other employment
- Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
- Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential
Things to consider
About the employer
Employer
ABILITY OUTLET LIMITED
https://www.ability-plus.co.uk/
Address
4-5 The Forum
Sittingbourne
ME10 3DL
Training
Training provider
KENT COUNTY COUNCIL
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Kent Training and Apprenticeships Business Support Team
0800 731 4297
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 25 Jan 2024