Apprentice Customer Service Advisor ABILITY OUTLET LIMITED

You will play a pivotal role in helping individuals with mobility needs by providing exceptional service and support. You will assist in maintaining an efficient showroom for customer viewings and demonstrations, guide customers in choosing the right mobility products, and offer after sales support.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024

Apprenticeship summary

  • Annual wage


    Regular wage reviews will be offered.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.30pm. 1-hour unpaid lunch break. Includes 20% paid time for training.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    24 Jun 2024

  • Date posted

    02 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This role provides an excellent opportunity for personal and professional growth, with comprehensive training and a chance to be part of a dynamic and caring team.

Key Responsibilities

Showroom Maintenance:

  • Collaborate with the team to ensure the showroom is well-organised, clean, and inviting for customer viewings and demonstrations.
  • Assist in product placement and signage to enhance the customer experience.

Product Guidance:

  • Work closely with customers to help them choose suitable mobility products.
  • Receive comprehensive training to become knowledgeable about the range of products offered.

After Sales Support:

  • Conduct courtesy calls to recent purchasers to ensure their satisfaction with products and services.
  • Address any post purchase enquiries or concerns, demonstrating a caring and empathetic approach.

Administrative Tasks:

  • Complete essential administrative tasks to support customer interactions.
  • Set up customer insurance as required and schedule service appointments when necessary.
  • Maintain accurate and organised records of customer interactions and transactions.

The training you will be getting

  • Customer Service Specialist Level 3
  • On the job training with the employer whilst working towards the Apprenticeship Standard 
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

What to expect at the end of your apprenticeship

  • Potential for full time employment for the right candidate
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Ambitious, Commitment, Willingness to learn, Reliable, Positive attitude, Respectful


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Please note - The role will be based in our Sittingbourne store. Ability to be flexible to provide cover if needed between at least 1 other store would be a significant advantage.

About the employer

Ability Plus supply, install and repair a large range of mobility products. Examples of these products are scooters, power chairs, beds, stairlifts, and many other prescriptive items. They have multiple stores across Kent, including Medway, Dartford, Herne Bay and Sittingbourne. The company offers good career progression for all employees.




4-5 The Forum


ME10 3DL

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024