Apprentice Customer Service and Support Agent Louis & Co

An opportunity to start a career with an established Estate Agent in Maidstone. The role will involve a wide and interesting range of duties, providing the very best in customer relations and meticulous administration support and aftercare.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Apr 2024

Apprenticeship summary

  • Annual wage

    £13,811.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am – 5.00pm. Saturday, 9.00am – 1.00pm. Half hour for lunch, unpaid.

    Total hours per week: 41.5

    (the hours are based on the candidate being over 18)

  • Expected duration

    12 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    02 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000209002

  • Positions

    1 available

What you will do in your working day

You will be required to help with all aspects of customer care, before during and after sales.

Duties will include:

  • Provide excellent customer service via e-mail, telephone, and internal/external messaging systems
  • Meeting with, discussing, and understanding the needs of clients
  • Scheduling appointments that are suitable with the client’s availability
  • Performing research of the local market by comparing properties and checking market activity to establish a selling price
  • Listing properties with the relevant services and amenities
  • Liaising between the buyers and sellers to negotiate prices by using their marketing abilities and knowledge
  • Taking digital photos of properties for presentation to buyers and advertising collateral
  • Revealing any new information to buyers and presenting any details about the properties seen during the research process
  • Staging home properties for visits
  • Meet and greet service to customers
  • Provide customers with advice, guidance and support
  • Helping with customer issues and after care
  • Resolving customer complaints
  • Data management and compiling reports
  • Keeping marketing materials up to date

The training you will be getting

  • Customer Service Practitioner Level 2
  • On the job training with the employer whilst working towards the Apprenticeship Standard
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

What to expect at the end of your apprenticeship

  • Potential for full time employment for the right candidate
  • There are opportunities to progress from a Level 2 to a Level 3 qualification
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience, Enthusiastic, Punctual, Flexibility, Smart appearance, Friendly, Outgoing

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - 10 mins walk from Maidstone East Station. 2 mins from Maidstone bus station.

About the employer

Louis and Co put professionalism, honesty, transparency, and integrity are at the heart of everything they do. The company strategy is to have one agent from valuation to completion. The team is built on invaluable relationships with solicitors, surveyors, and mortgage brokers, all crucial in holding a sale together. The company believe that great customer service is the key to a great customer experience. As a result, fall through rates are low and many past sales have occurred purely through word of mouth and excellent service.

Employer

Louis & Co

Address

85 KING STREET

MAIDSTONE

ME14 1BG

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Training

Training provider

KENT COUNTY COUNCIL

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Apr 2024