Apprentice Customer Service and Support Agent Louis & Co
An opportunity to start a career with an established Estate Agent in Maidstone. The role will involve a wide and interesting range of duties, providing the very best in customer relations and meticulous administration support and aftercare.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 25 Jan 2024
Apprenticeship summary
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Annual wage
£11,394.24
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday, 9.00am – 5.00pm. Saturday, 9.00am – 1.00pm. Half hour for lunch, unpaid.
Total hours per week: 41.5
(the hours are based on the candidate being over 18)
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Expected duration
12 Months
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Possible start date
29 Jan 2024
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Date posted
02 Nov 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000209002
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Positions
1 available
What you will do in your working day
You will be required to help with all aspects of customer care, before during and after sales.
Duties will include:
- Provide excellent customer service via e-mail, telephone, and internal/external messaging systems
- Meeting with, discussing, and understanding the needs of clients
- Scheduling appointments that are suitable with the client’s availability
- Performing research of the local market by comparing properties and checking market activity to establish a selling price
- Listing properties with the relevant services and amenities
- Liaising between the buyers and sellers to negotiate prices by using their marketing abilities and knowledge
- Taking digital photos of properties for presentation to buyers and advertising collateral
- Revealing any new information to buyers and presenting any details about the properties seen during the research process
- Staging home properties for visits
- Meet and greet service to customers
- Provide customers with advice, guidance and support
- Helping with customer issues and after care
- Resolving customer complaints
- Data management and compiling reports
- Keeping marketing materials up to date
The training you will be getting
- Customer Service Practitioner Level 2
- On the job training with the employer whilst working towards the Apprenticeship Standard
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
What to expect at the end of your apprenticeship
- Potential for full time employment for the right candidate
- There are opportunities to progress from a Level 2 to a Level 3 qualification
- Many employers retain apprentices in full/part time positions
- The qualifications you gain can also help you to get into higher education or other employment
- Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
- Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential
Things to consider
About the employer
Training
Training provider
KENT COUNTY COUNCIL
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Kent Training and Apprenticeships Business Support Team
0800 731 4297
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 25 Jan 2024