Hyundai Parts Advisor Apprenticeship - Worcester Marshall Hyundai Worcester

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.

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Closing date: 30 Jan 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.00am - 5.00pm.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    06 Feb 2024

  • Date posted

    31 Oct 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000208871

  • Positions

    1 available

What you will do in your working day

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

  • Working with customers to meet their requirements and giving advice on additional parts and services
  • Matching orders against stock items and sourcing parts, while offering competitive prices
  • Working as a team and independently to reach set goals and KPIs
  • Delivering fantastic customer service while remaining efficient and focused on your tasks
  • Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
  • Managing goods in and out
  • Working with suppliers, placing orders or returns and processing paperwork accurately
  • Working to a high level of customer service at all times and remain courteous and police to customers

The training you will be getting

  • Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard
  • Also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Standard Training will include:

  • Nationally recognised qualifications
  • IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Bespoke Hyundai certified training
  • Regular in dealer review and assessment visits

What to expect at the end of your apprenticeship

  • Possible permanent position on the completion of the apprenticeship
  • On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Welcome to Marshall Hyundai Worcester If you’re looking for a Hyundai car, look no further than Marshall Hyundai Worcester. We’re here to help with a superb line-up of brand new cars – in addition to top-quality Approved Used models. We can take care of you and your vehicle throughout your ownership. Our showroom is open seven days a week, so why not come and see what we can do for you? If you’d like direction from your home address, just pop your details into the box below the map on this page. Alternatively, you could always add our postcode to your satellite navigation system and follow the route. And if you have any problems finding us along the way, don’t hesitate to give us a call – let us know where you are and we’ll do our best to point you in the right direction.

Employer

Marshall Hyundai Worcester

Address

Everoak Industrial Estate

Bromyard Road

Worcester

WR2 5HP

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Training

Training provider

NOTTINGHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Ashleigh Oates

ashleigh.oates@nottinghamcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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