Customer Service Specialist Level 3 Apprenticeship New College Swindon

You will help in overseeing and administering aspects of the admissions and enrolments process from first point of contact to successful course placement across all cohorts/customers. You will deliver information, advice and guidance and customer service as required both within the college and at external events.

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Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Thursday 8.30am to 5pm Friday 8.30am to 4.30pm. One hour for lunch. A flexible approach to working hours is required including some weekends and evenings.

    Total hours per week: 37.0

  • Expected duration

    16 Months

  • Possible start date

    01 Dec 2023

  • Date posted

    31 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • To deal with application and enrolment enquiries from first point of contact to resolution across all cohorts/customers including HE students
  • To appropriately maintain all college records pertaining to the application and enrolment process
  • To communicate in a timely and efficient manner with Curriculum administrators in the sharing of all relevant information and data pertaining to their areas and in the administration and coordination of the student interview process
  • To help in interviewing perspective students, progressors and restarters and offer excellent customer service and advice to ensure customers enrol onto the appropriate courses, across all age groups and programmes
  • To attend external promotional events with AAG Officers in schools including parent evenings, school assemblies, and with other providers in conjunction with direction and guidance from the College marketing department and liaison team
  • To create, coordinate and deliver internal and external events that successfully promote the College to school pupils, school staff, parents and carers, including application events
  • To support all College Experience and College Open Days and Evenings and Enrolment events
  • To help cover the Front of House teams during periods of holidays, providing customer service in person to visitors and over the phone dealing with enquiries
  • To perform such administrative tasks as are required by the various aspects of this role
  • A flexible approach to working hours, including some weekends and evenings
  • The post holder may be required to perform duties other than those given in the job description for the post. The duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed

The training you will be getting

  • Customer Service Specialist Level 3 apprenticeship standard
  • Blended on/off the job training at the college

What to expect at the end of your apprenticeship

Possible full-time role after completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Team working, Initiative, Adaptable, Microsoft suite knowledge, Confidentiality


GCSE or equivalent English & maths (Grade C/4 or above) Essential

Things to consider

You will be expected to apply for a disclosure from the Disclosure and Barring Service (DBS) and other pre-employment checks will be carried out before your appointment is confirmed. The college operates across a number of sites and the job holder may be required to work at, attend meetings or training across any of the sites. An understanding of GDPR and the Data Protection Act 2018 and the job holder’s responsibilities under these regulations is an essential element of this role. Training will be given to support you in meeting this requirement. You will need to complete pre-screening paperwork and have a chat with New College to discuss any experience, interest in the apprenticeship and how it is delivered You will need to complete initial assessments in maths and English By submitting your application, you confirm that you are happy for New College Swindon to share your information with the employer as part of the application process

About the employer

Welcome to our vibrant and dynamic College, created by the merger of New College with Swindon College on 17th August 2020. We are committed to providing our students with the best teaching and learning, facilities, enrichment, development opportunities and guidance support. Our aim is to help our students achieve their own personal goals or ambitions – whether that’s to gain a university place, the career of their dreams, develop a new hobby or skills or secure promotion. We have two campuses; Queens Drive and North Star, as well as an Adult Learning Centre in Swindon town centre. We deliver academic qualifications (GCSEs, A Levels), vocational and technical qualifications, higher education and degree-level courses, Apprenticeships, professional and business training and leisure courses. The College's Purpose and Vision Our purpose is Better Lives Through Learning, delivered through seven key themes as follows: Great teaching, learning and progression An innovative, relevant and responsive curriculum Great, digital and physical learning environments Meeting employers' and customers' needs At the heart of our community Financial sustainability enabling re-investment A great place to work


New College Swindon


New College Drive




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kirsty Bain


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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