Customer Service Specialist Level 3 Apprenticeship New College Swindon
You will help in overseeing and administering aspects of the admissions and enrolments process from first point of contact to successful course placement across all cohorts/customers. You will deliver information, advice and guidance and customer service as required both within the college and at external events.
Closing date: today
Apprenticeship summary
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Annual wage
£18,547.00
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Working week
Monday to Thursday 8.30am to 5pm Friday 8.30am to 4.30pm. One hour for lunch. A flexible approach to working hours is required including some weekends and evenings.
Total hours per week: 37.0
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Expected duration
16 Months
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Possible start date
01 Dec 2023
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Date posted
31 Oct 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000208866
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Positions
1 available
What you will do in your working day
- To deal with application and enrolment enquiries from first point of contact to resolution across all cohorts/customers including HE students
- To appropriately maintain all college records pertaining to the application and enrolment process
- To communicate in a timely and efficient manner with Curriculum administrators in the sharing of all relevant information and data pertaining to their areas and in the administration and coordination of the student interview process
- To help in interviewing perspective students, progressors and restarters and offer excellent customer service and advice to ensure customers enrol onto the appropriate courses, across all age groups and programmes
- To attend external promotional events with AAG Officers in schools including parent evenings, school assemblies, and with other providers in conjunction with direction and guidance from the College marketing department and liaison team
- To create, coordinate and deliver internal and external events that successfully promote the College to school pupils, school staff, parents and carers, including application events
- To support all College Experience and College Open Days and Evenings and Enrolment events
- To help cover the Front of House teams during periods of holidays, providing customer service in person to visitors and over the phone dealing with enquiries
- To perform such administrative tasks as are required by the various aspects of this role
- A flexible approach to working hours, including some weekends and evenings
- The post holder may be required to perform duties other than those given in the job description for the post. The duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed
The training you will be getting
- Customer Service Specialist Level 3 apprenticeship standard
- Blended on/off the job training at the college
What to expect at the end of your apprenticeship
Possible full-time role after completion of apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
New College Swindon

About disability confident
Address
New College Drive
Swindon
Wiltshire
SN3 1AH
Training
Training provider
NEW COLLEGE SWINDON
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Kirsty Bain
07564576155
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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