Customer Service Apprentice LIGHTWAVERF TECHNOLOGY LIMITED
Lightwaverf Technology Limited are looking to take on a Customer Service Apprentice to work within their team. As part of your position you will take on various duties that will include helping with returned product testing and resolving customer problems and also delivering exceptional customer service at all times.
Closing date: 30 Jan 2024
Apprenticeship summary
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Annual wage
£13,650.00
Reviewed quarterly and will increase salary by £1,000 based on performance and meeting targets. 23 days holiday per year plus bank holidays
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Working week
Monday - Friday, 09:00 - 17:00.
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
01 Feb 2024
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Date posted
31 Oct 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000208834
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Positions
2 available
What you will do in your working day
- Ensuring phone lines are answered
- Covering Live Chat via the Web Portal on a rotational basis
- Handling all 1st line queries/complaints
- Capturing all tickets and relevant information on our systems
- Logging all returns (with proof of purchase bought from retail/wholesale within 2 years)
- Escalating complaints where applicable to Line Manager
- Assisting with keeping all information up to date/relevant (e-commerce/Web/Youtube)
- Helping monitor social media channels where applicable (Facebook/Twitter/linkedin/Insta)
- Promoting Lightwavef products at all applicable times and warm handing to Telesales
- Supporting telesales staff to assist customers prior to purchase/after sales support
- Escalating/Logging all developer concerns into Jira where appropriate
- Making sure all email queries are handled promptly/professionally
- Helping with other tasks where time allows ie Sales lead tasks / product assembly
The training you will be getting
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Functional Skills in maths and English if required
What to expect at the end of your apprenticeship
- Full time employment on completion, depending on performance
- Possible Level 3 progression
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Desired
Things to consider
About the employer
Employer
LIGHTWAVERF TECHNOLOGY LIMITED
Address
Unit 1A Coppice Lane
Aldridge
WS9 9AA
Training
Training provider
P.T.P. TRAINING LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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