Customer Service Apprentice LIGHTWAVERF TECHNOLOGY LIMITED

Lightwaverf Technology Limited are looking to take on a Customer Service Apprentice to work within their team. As part of your position you will take on various duties that will include helping with returned product testing and resolving customer problems and also delivering exceptional customer service at all times.

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Closing date: 30 Jan 2024

Apprenticeship summary

  • Annual wage

    £13,650.00

    Reviewed quarterly and will increase salary by £1,000 based on performance and meeting targets. 23 days holiday per year plus bank holidays

  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Feb 2024

  • Date posted

    31 Oct 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000208834

  • Positions

    2 available

What you will do in your working day

  • Ensuring phone lines are answered
  • Covering Live Chat via the Web Portal on a rotational basis
  • Handling all 1st line queries/complaints
  • Capturing all tickets and relevant information on our systems
  • Logging all returns (with proof of purchase bought from retail/wholesale within 2 years)
  • Escalating complaints where applicable to Line Manager
  • Assisting with keeping all information up to date/relevant (e-commerce/Web/Youtube)
  • Helping monitor social media channels where applicable (Facebook/Twitter/linkedin/Insta)
  • Promoting Lightwavef products at all applicable times and warm handing to Telesales
  • Supporting telesales staff to assist customers prior to purchase/after sales support
  • Escalating/Logging all developer concerns into Jira where appropriate
  • Making sure all email queries are handled promptly/professionally
  • Helping with other tasks where time allows ie Sales lead tasks / product assembly

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills in maths and English if required

What to expect at the end of your apprenticeship

  • Full time employment on completion, depending on performance
  • Possible Level 3 progression

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Analytical skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Logical, Number skills, Organisation skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

Ideal candidate will live no more than 5Miles from the company.

About the employer

Manufacturer of Smart Home switches and controls

Employer

LIGHTWAVERF TECHNOLOGY LIMITED

Address

Unit 1A Coppice Lane

Aldridge

WS9 9AA

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Training

Training provider

P.T.P. TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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