Housing Support Officer Apprentice LIVERPOOL YMCA

Voted No1 Charity to work for by our employees in 2022. Are you looking to start a new career whilst developing your knowledge and skills, and in need of accommodation whilst you study? Do you want to provide meaningful support to people and communities across Liverpool, Sefton and Knowsley who are experiencing challenging times in their lives?

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Closing date: 14 Dec 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

    33 Days Annual leave including bank holidays per annum Medicash Birthday Day Charity Day Spiritual Day Well-being Hours Cycle To Work Scheme Company Pension Scheme 4% Funded Training Opportunities Affordable accommodation based in Garston

  • Working week

    Shifts to be confirmed on a rota basis

    Total hours per week: 36.0

  • Expected duration

    18 Months

  • Possible start date

    18 Dec 2023

  • Date posted

    30 Oct 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000208569

  • Positions

    1 available

What you will do in your working day

  • The apprenticeship role will involve learning housing duties such as preparing paperwork for service charges, supporting meetings with residents, data administration, arranging viewings and reporting and arranging maintenance and repair work without delay
  • Learn about the key principles, practices and legislation relating to current landlord and tenant law for the letting, maintenance and termination of a variety of tenancy types
  • Gain knowledge of the principles, practices and legislation as it applies to governance, court proceedings, contracts, data protection, safeguarding and other relevant areas
  • Develop knowledge around housing legislation and regulations and how they apply to housing standards
  • Develop skills and insight into the social, physical context of our residents and communities and how to resolve defects, common problems, health and safety issues and repairs to dwellings
  • Acquire knowledge about the diversity of the communities which the organisation serves
  • Develop a range of communication skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of clients.
  • Have a positive attitude towards dignity, empathy and respect ensuring it is at the centre of all your work with the individuals you support, their families and your own colleagues
  • To develop empathy and respect with everyone you work alongside
  • Gain knowledge of the importance of strength when supporting people in ways that may challenge personal/cultural/moral beliefs
  • Be aware of your limitations in regard to your training and seek help and guidance from your colleagues if you feel unconfident in any aspect of your role
  • Develop skills around effective and preferred methods of communication with individuals
  • Learn about the importance of keeping buildings, people and others safe and secure at all times
  • Record, store clients records safely and confidentially, be assured in your duty of disclosure
  • Have a commitment to organising and planning your own work to ensure tasks are completed and deadlines met
  • Learn about the effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Have a commitment to compliance with all organisational policies and procedures, being aware of our whistleblowing procedure.
  • Develop knowledge on how to deal with a concern or complaint and raise concerns of unsafe working practices without delay to a manager or senior leader
  • Be supported to develop high levels of resilience, tenacity and calmness
  • Learn and demonstrate you can work within safe, clear professional boundaries
  • Have a commitment to being adaptable, reliable, professional and consistent

The training you will be getting

  • You will gain CIH Level 3 Certificate in Housing Practice whilst working towards this level 3 Apprenticeship Standard
  • Delivery will be via monthly workshops and one to one visits from your Development Coach

What to expect at the end of your apprenticeship

  • A potential permanent position as well as as a fantastic insight into the 3rd sector

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4 / C) Essential
GCSE or equivalent Maths (Grade 4 / C) Essential

Things to consider

YMCA Together is a truly value driven organisation. Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers. Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential, You may deal with sensitive issues and will be supported to develop high levels of resilience, tenacity and calmness. *Please note we are only accepting applications from people who are in need of accommodation*

About the employer

YMCA Together has been voted No1 Charity to work for by our employees in 2022. YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives. YMCA Together is a truly value driven organisation. Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers. Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential. As part of the package you will also be offered affordable accommodation based in Garston

Employer

LIVERPOOL YMCA

Address

15 LEEDS STREET

LIVERPOOL

L3 6HU

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Training

Training provider

THE LEARNING FOUNDRY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Kellie Lynch

workforce@thelearningfoundry.co.uk

03001238088

Apprenticeship standard

Housing and property management

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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