Business / Customer Service Apprentice ARGLA Architectural Glass and Aluminium

The candidate will support the Business by being first point of contact for phone enquiries, assisting in filing and data entry, supporting the Purchasing Manager, and coordinating plant and equipment of Site Operations.

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Closing date: 04 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday 08:30 - 17:00 Tuesday 08:30 - 17:00 Wednesday 08:30 - 17:00 Thursday 08:30 - 17:00 Friday 08:30 - 13:30

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    08 Nov 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Manage phone communications.
  • Collate operations & maintenance manuals (involves proactively communicating with suppliers, internal departments, and clients)
  • Receive orders on sage and update material trackers.
  • Order stationary
  • Ordering stock material
  • Help raise purchase orders
  • Manage hire & off-hire equipment for site, and track hired equipment
  • Manage the ordering of replacements and breakages from site
  • Filing and organisation.

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Maths and English Functional Skills if required - if not required, Maths and English upskill will still be provided but you do not need to sit an exam.
  • Preparation for End Point Assessment.

What to expect at the end of your apprenticeship

Possibility of permanent employment and going on to complete further qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills


GCSE or equivalent English (Grade 3 or above) Desired
GCSE or equivalent Maths (Grade 3 or above) Desired

About the employer

Architectural Glass and Aluminium Limited, also known as ARGLA, is specialising in designing, fabricating, and installing aluminium windows, doors and curtain walling systems.


ARGLA Architectural Glass and Aluminium


Unit 2, Jade Business Park

Spring Road, Murton



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Emma Norbury

0191 5185587

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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