Riverside Medical Practice is offering a business administration apprenticeship. The apprentice with receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, providing a range of administration duties.

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Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working hours between 8am - 6pm - Total of 40 hours

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    25 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties and responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Ensure that all new patients are registered within the clinical system promptly and accurately
  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Receive and make telephone calls as required using practice specific standards. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery whilst maintaining call record sheets accurately and appropriately at all times
  • Deal with and process all general enquiries, explain procedures and make new and follow-up appointments
  • Accurately process patient’s change of address – computer and paper medical records
  • Ensure patients with no prior appointment but who need urgent consultation are seen and triaged in line with organisational policy and expectations
  • Enter requests for home visits onto the home visit screen, ensuring careful recording of all relevant details and where necessary refer to appropriate clinician of urgent visits or changes to schedules
  • Action repeat prescription requests in accordance with Practice protocol and ensure all requests processed within practice specific time scales
  • Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
  • To deal with all tasks received, whether patient related or not, in a timely and accurate manner
  • Ensure that all new patient records are received and sorted accurately ready for summarising

Patient notes and correspondence:

  • Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
  • Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
  • Ensure records are kept in good repair with all necessary information on the outside cover clearly visible
  • Deal with clinical samples received in reception according to established protocols
  • Deal with Sharps and Clinical Waste according to established protocols
  • Participate in the rota to keep the reception area, waiting room, common room and kitchen tidy; including loading and unloading of dishwasher/washing up as necessary
  • Ensure notice-boards and leaflet dispensers are tidy and free from clutter and obstruction


The training you will be getting

Business Administrator Level 3

Apprentices will gain experience in managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

Skills, Knowledge and Behaviours – Learners and employers will have a range of options to select from that cover each knowledge module of the apprenticeship standard.

Functional Skills - These provide practical skills to help gain the most out of work, education and everyday life. Learners will complete written and online tests.

End point assessment - The End Point Assessment is the final stage of the apprenticeship. It comprises written and practical tests as well as a professional dialogue and interview.

What to expect at the end of your apprenticeship

There will be a full time position available at the end of the apprenticeship for the right person.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

This vacancy is being managed by SBC Training on behalf of this company. By submitting your application, you are consenting to allow SBC Training and Riverside Medical Group to contact you in connection with your application.

About the employer

Riverside Medical Practice is a Shrewsbury town centre based practice offering family health services to any person living within the practice area Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Colin Preece


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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