Business Administration & Reception Apprentice - Wensum Valley Hotel and Country Club WENSUM VALLEY HOTEL GOLF & COUNTRY CLUB LTD (MONTHLY)

Wensum Valley Hotel, Golf & Country Club has 90 guest bedrooms and suites. All of the hotel can make use of and enjoy complimentary leisure club facilities. We are looking for an enthusiastic, well-presented receptionist to join our team. As part of your position you will deal with bookings and enquiries by phone, e-mail, face-to-face, online.

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Closing date: 05 Jan 2024

Apprenticeship summary

  • Annual wage


    · Discounted or free food · Free parking · Gym membership · On-site parking

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Consists of early shifts (6.45am-3.15pm) and late shifts (2.00pm-10.30pm). Days to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    06 Jan 2024

  • Date posted

    23 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Meet and Greet all guests
  • Completing the correct procedures with guests arriving and leaving
  • Allocating rooms and handing out keys providing direction
  • Preparing bills and taking payments
  • Taking and passing on messages to guests
  • Answering questions about what the hotel offers and the surrounding area
  • Dealing with complaints or problems
  • Liaison with all other departments on a regular basis
  • Deliver excellent customer service, at all times
  • Managing the switch board
  • Assist in keeping the hotel reception area clean and tidy
  • Deal with all enquiries in a professional and courteous manner.
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
  • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Provide reports, as required, for housekeepers and management

The training you will be getting

  • You will work towards completing a Level 3 Business Administrator Apprenticeship
  • All training will be delivered by LMP Education remotely
  • The employer will give you time out of your working week to focus on your qualification
  • Functional skills in English and maths if required

What to expect at the end of your apprenticeship

  • The right candidate may be offered a permanent position after completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English/ Functional Skills Level 2 (Grade 4/C) Essential
GCSE or equivalent Maths/Function Skills Level 2 (Grade 4/C) Essential

About the employer

Wensum Valley Hotel, Golf & Country Club boasts 90 guest bedrooms and suites. All guests of the hotel can make use of the free Wi-Fi provided throughout the hotel and enjoy complimentary use of the leisure club facilities. Our accommodation is available on a Room Only, Bed & Breakfast, or Half Board basis. So, whatever the purpose of your visit, there’s a package to suit your requirements. Every package includes tea & coffee making facilities in the bedroom.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Lily Snelling

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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