Business Administration & Reception Apprentice - Wensum Valley Hotel and Country Club WENSUM VALLEY HOTEL GOLF & COUNTRY CLUB LTD (MONTHLY)
Wensum Valley Hotel, Golf & Country Club has 90 guest bedrooms and suites. All of the hotel can make use of and enjoy complimentary leisure club facilities. We are looking for an enthusiastic, well-presented receptionist to join our team. As part of your position you will deal with bookings and enquiries by phone, e-mail, face-to-face, online.
Closing date: 05 Jan 2024
Apprenticeship summary
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Annual wage
£10,982.40
· Discounted or free food · Free parking · Gym membership · On-site parking
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Consists of early shifts (6.45am-3.15pm) and late shifts (2.00pm-10.30pm). Days to be confirmed.
Total hours per week: 40.0
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Expected duration
16 Months
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Possible start date
06 Jan 2024
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Date posted
23 Oct 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000207443
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Positions
1 available
What you will do in your working day
- Meet and Greet all guests
- Completing the correct procedures with guests arriving and leaving
- Allocating rooms and handing out keys providing direction
- Preparing bills and taking payments
- Taking and passing on messages to guests
- Answering questions about what the hotel offers and the surrounding area
- Dealing with complaints or problems
- Liaison with all other departments on a regular basis
- Deliver excellent customer service, at all times
- Managing the switch board
- Assist in keeping the hotel reception area clean and tidy
- Deal with all enquiries in a professional and courteous manner.
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Provide reports, as required, for housekeepers and management
The training you will be getting
- You will work towards completing a Level 3 Business Administrator Apprenticeship
- All training will be delivered by LMP Education remotely
- The employer will give you time out of your working week to focus on your qualification
- Functional skills in English and maths if required
What to expect at the end of your apprenticeship
- The right candidate may be offered a permanent position after completion of the apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths/Function Skills Level 2 (Grade 4/C) Essential
About the employer
Employer
WENSUM VALLEY HOTEL GOLF & COUNTRY CLUB LTD (MONTHLY)
https://www.wensumvalleyhotel.co.uk/hotel
Address
BEECH AVENUE
TAVERHAM
NORWICH
NR8 6HP
Training
Training provider
LET ME PLAY LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Lily Snelling
Apprenticeship standard
Business administrator
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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