Medical Receptionist Apprentice Administrator CORBRIDGE MEDICAL GROUP

To act as a focal point of communication between patients and all members of the Primary Health Care Team (PHCT). You will also check patients in for surgeries or clinics and direct to the appropriate doctor or nurse, as well as other duties.

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Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage

    £11,700.00

    £6 for a 16–18-year-old. If you are 19 years or older your pay will be £7 per hour for the first 12 months, then it will increase to National Minimum Wage [NMW] for your age.

  • Working week

    Monday 8am to 6pm Tuesday - Friday 8am to 6pm Shifts tbc between those hours.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    20 Oct 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000207135

  • Positions

    1 available

What you will do in your working day

  • Check patients in for surgeries or clinics and direct to the appropriate doctor or nurse
  • Ensure complete familiarity with appointments system in operation to enable the most effective booking of appointments
  • Record requests for home visits onto the daily visits list including all relevant information, and where necessary refer to the duty doctor.
  • Advise patients of the system for arranging non-urgent ambulance transport.
  • Give pathology/x-ray results to patients according to agreed procedures
  • Explain practice arrangements to new patients and temporary residents and ensure necessary procedures are completed
  • Respond to all queries and requests for assistance from patients, visitors and other members of the PHCT
  • Pass messages, whether orally or in writing, accurately and promptly
  • Advise patients of relevant charges for private services, accept payment and issue receipts
  • Ensure reception and waiting areas are kept clean and tidy
  • Receive requests for repeat prescriptions and check that items requested have been authorised
  • Issue the prescription form for the doctor’s signature or send for authorisation via EPS for electronic prescriptions
  • Refer any queries to the appropriate doctor for action
  • Provide the point of contact for patients with enquiries relating to their repeat prescriptions and ensure follow-up action is taken if the enquiry cannot be resolved immediately
  • Ensure that appropriate charges are made and signature obtained when issuing dispensed prescriptions and the prescription form is annotated accordingly

The training you will be getting

Business Administrator - Level 3 standard. 

Blended on/off the job training and location to be confirmed.

Level 3 units included in the programme include:

  • The Organisation
  • Business Fundamentals
  • Decision Making
  • Project Management
  • Managing Performance

What to expect at the end of your apprenticeship

  • A permanent position within the organisation

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential
GCSE or equivalent Science (Grade C/4 or above) Desired

About the employer

We are a five partner GP practice based in Corbridge, Northumberland providing medical services to around 7,200 patients in Corbridge and the surrounding area. We dispense medication to patients living in rural areas and we are an active training practice with GPs in training, 3rd year and 5th year medical students attached to the practice.

Employer

CORBRIDGE MEDICAL GROUP

Address

CORBRIDGE HEALTH CENTRE

NEWCASTLE ROAD

CORBRIDGE

NE45 5LG

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Training

Training provider

WOODSPEEN TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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