Customer Service Executive Apprentice – Insurance Industry, Home Claims HOME REPAIR NETWORK LIMITED

You will love a challenge, problem solving, working hard and smartly to deliver the best possible customer outcomes. It is part of you to provide the best service and excel with building rapport. So, we need someone up for a challenge, wanting to overachieve on targets, possessing a desire to care and do the right thing for our customers.

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Closing date: 30 Nov 2023

Apprenticeship summary

  • Annual wage


    Hourly wage £8.00 - £10.42 DOE. Pay reviews undertaken annually in December after completion of the first full year of employment. A discretionary performance & profit bonus scheme is an added salary benefit where the business & employee qualify.

  • Working week

    HRNL business operating hours are 08:00 & 18:00, Saturday 09:00 – 13:00. A shift pattern is in operation and the candidate following successful completion of their probationary period will work 08:00-16:00, 09:00-17:00, 10:00-18:00

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Dec 2023

  • Date posted

    24 Oct 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

What you will do in your working day

  • Handling a portfolio of home insurance claims, it will be your responsibility to help customer’s in a time of need.
  • Duties include, diary chasing, appointment booking, costing & scope building, complaint handling & being all points of contact for our customer’s and clients within the claims process chain.
  • Always forward thinking, you will take the necessary steps to progress and help the customer come rain or shine.
  • Flexible, hardworking, fun loving, you are the kind of person who communicates effectively, can adapt to any situation you face and demonstrate good negotiation skills.

The training you will be getting

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What to expect at the end of your apprenticeship

Potential of Full time employment with the business, a defined career path with opportunity to study further professional qualifications via additional apprenticeships or industry bodies.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 9-4 / A*-C) Desired
GCSE or equivalent Maths (Grade 9-4 / A*-C) Desired

About the employer

Home Repair Network Limited is a independent Contractor Manager for the UK Property damage industry. The business manages individual networks of approved local Tradespersons and Building Contractors to provide simple ‘hassle free’ services for UK Insurance Companies and Home Owners to manage less complex building damage claims.




Ransom Wood Business Park

Unit 8

The Willows

NG21 0HJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Laura Brown

01623 900467

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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