Customer Service and Bench Locksmith Apprentice HERNE BAY LOCKS LIMITED

A brilliant opportunity to work in customer service with a chance to specialize within the bench locksmith industry. This is a front-facing role with technical experience to gain.

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Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday Flexible hours between 9-5

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    22 Jan 2024

  • Date posted

    19 Oct 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000206839

  • Positions

    1 available

What you will do in your working day

  • Develop customer service procedures, policies, and standards
    Handle face-to-face enquiries from customers, parents, and staff
  • Communicate courteously with customers by telephone, email, letter, and face to face
  • Investigate and solve customers' problems
  • Keep accurate records of discussions or correspondence with customers
  • Key Cutting 
  • Booking appointments 

The training you will be getting

Customer Service Practitioner Level 2
Functional Skills Level 2 in maths and English are required 
EKC Group, attending online classes and a Trainer visiting the apprentice at the workplace every 6-10 weeks

What to expect at the end of your apprenticeship

A Possible Permanent Position. 

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Customer care skills, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

This will not just be a customer service apprenticeship. It will include Key cutting and bench locksmith entry work.

About the employer

Herne Bay Locks is a trusted automotive & general locksmith company in Kent. Our trained locksmiths are equipped with the latest specialist tools needed for all automotive and general locksmith services.

Employer

HERNE BAY LOCKS LIMITED

Address

UNIT 5

OYSTER BAY

ST. AUGUSTINES BUSINESS PARK

CT5 2FF

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Training

Training provider

EKC GROUP

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Hope Smith

Hope.smith@eastkent.ac.uk

01227811315

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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