Customer Service Apprentice IMETA TRAINING AND SOLUTIONS LTD

The apprentice will support the team and ensure all customer orders are met. The role will include communicating with prospective learners, organising appointments, data input, and more.

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Closing date: 30 Jan 2024

Apprenticeship summary

  • Annual wage

    £13,631.00

    Up to 18,964 depending on age

  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    01 Feb 2024

  • Date posted

    18 Oct 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000206661

  • Positions

    2 available

What you will do in your working day

  • First point of contact for learners on sign up
  • Organise and make appointments for Learner Intake Officers
  • Transfer prospective learners to Intake team
  • Transfer prospective learners to intake team live on calls
  • Check eligibility of prospective learners using software available
  • Input learner data onto MIS system

The training you will be getting

  • Customer Service Practitioner Level 2
  • Functional skills in maths and English if required
  • Relevant workplace training

What to expect at the end of your apprenticeship

  • Possible full time role on the completion of the apprenticeship and a progression onto Level 3 Customer Service

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Analytical skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Number skills, Organisation skills, Presentation skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

How will you travel to work?

About the employer

We are a small training provider delivering IT qualifications to 19+ learners. We deliver online as part of the WMCA

Employer

IMETA TRAINING AND SOLUTIONS LTD

Address

Coach House

93A Hagley Road

Birmingham

B16 8LA

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Training

Training provider

P.T.P. TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.