Business Administration Apprenticeship level 3 W11 LTD

Fantastic opportunity to work for UK’s largest dedicated Juicer retailer, as part of your role you will be, assisting with order packing, responding to emails from customers regarding returns, dealing with customer quotes, problem solving, all whilst working towards your Business Administration Level 3 Apprenticeship. Duties will include; Follow a set protocol in dealing with returns/warranty issues and will need to be fully aware of the consumer rights act. Respond to emails from customers regarding returns, warranty issues and specific product queries. Process of orders and to make sure that orders are dispatched correctly.

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Closing date: 18 Dec 2023

Apprenticeship summary

  • Annual wage

    £14,200.00

    £300 a week depending on age and experience

  • Working week

    9am – 5pm Monday to Friday

    Total hours per week: 37.05

  • Expected duration

    18 Months

  • Possible start date

    01 Jan 2024

  • Date posted

    18 Oct 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000206623

  • Positions

    1 available

What you will do in your working day

My client is the UK’s largest dedicated Juicer retailer, who have over 13 years of business and 30,000 happy customers across the UK and Europe. Their aim is to support people to ensure that they get the most out of their life by providing them with a variety of kitchen appliance, tools, and gadgets to also help and improve the customers health and wellbeing.

My client provides high quality goods that are made by reputable brands that support ethical practices. They also have experience across the board to help find products to help all customer’s needs. They have set up their own YouTube channel, constantly testing new products to broaden experiences and to show different ranks of products to ensure that the customer is able to find the best suitable product for them.

My client offers highly polished customer service experience and are now looking for a driven-orientated customer service apprentice to join their ever-growing friendly sales team.

Main duties and responsibilities:

  • Gain a clear understanding of all products that are being sold within the company.
  • Follow a set protocol in dealing with returns/warranty issues and will need to be fully aware of the consumer rights act.
  • Respond to emails from customers regarding returns, warranty issues and specific product queries.
  • Process of orders and to make sure that orders are dispatched correctly.
  • Assist with order packing.
  • Responsible for stock keeping and will need to ensure that all stock is booked correctly.
  • Deal with customers requests such as custom orders, quotes, problem solving and problem management within a customer service function.
  • Work with external customers as well as internal team members.

Minimum requirements:

  • Exceptional communication and interpersonal skills.
  • Creative streak with a keen eye for design.
  • Confidence in using Microsoft Office.
  • Grade 4/C or above in Math’s and English.
  • Teamwork.
  • Confident and mature telephone manner.
  • Work on own initiative.  

This role is supported by the Business administration apprenticeships standard level 3 delivered by Starting Off.

The training you will be getting

  • Business Administration Level 3
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week

What to expect at the end of your apprenticeship

Possible full time permanent position upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

My client is the UK’s largest dedicated Juicer retailer, who have over 13 years of business and 30,000 happy customers across the UK and Europe. Their aim is to support people to ensure that they get the most out of their life by providing them with a variety of kitchen appliance, tools, and gadgets to also help and improve the customers health and wellbeing. My client provides high quality goods that are made by reputable brands that support ethical practices. They also have experience across the board to help find products to help all customer’s needs. They have set up their own YouTube channel, constantly testing new products to broaden experiences and to show different ranks of products to ensure that the customer is able to find the best suitable product for them. My client offers highly polished customer service experience and are now looking for a driven-orientated customer service apprentice to join their ever-growing friendly sales team.

Employer

W11 LTD

Address

Unit 9

Alpha Business Centre

Mallard Road

PE3 8AF

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Training

Training provider

STARTING OFF LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Lucy Harris

lucy.harris@startingoff.co.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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