Claims Handler Apprentice for RPC Reynolds Porter Chamberlain LLP

This is a truly wonderful opportunity for a career in the highly acclaimed insurance sector, which has a history reaching back to the 1650s and is one of the oldest and most interesting professions in the UK. Role will include completing a variety of day-to-day tasks such as insurance claim related administrative tasks, liaising with customers, proactively managing your workload, and complying with SLAs and KPIs.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jan 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9.30-5.30pm.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    17 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Day to day duties likely to include:

  • Completing a variety of claims operations tasks and challenges, including processing insurance claims notifications, collating information and documents relating to a claim, analysing claims notifications, liaising with relevant professionals, handling telephone queries and other administrative aspects.
  • Reviewing insurance policy terms, identifying, investigating and escalating concerns to the relevant supervisor in a timely manner.
  • Building the knowledge and skills required to work as an Insurance Claims Handler through on-the-job learning; developing the capability to meet industry standards.
  • Creating a portfolio of work in line with apprenticeship end point assessment requirements.
  • Involvement in bespoke projects to assist the department and wider firm, such as preparing for audits, process improvement and systems updates.
  • Attending self-development meetings and completing work-based objectives in line with apprenticeship learning outcomes.
  • Understanding the internal Service Level Agreement (SLA)'s and Key Performance Indicator (KPI)'s of the team and ensure adherence to these standards.
  • Understanding Insurer requirements and complying with Insurer SLAs and KPIs.
  • Responsibility for the proactive managment of a workload.
  • Responsibility for maintaining and ensuring the completeness, accuracy, quality and integrity of data on the electronic case management system for your caseload.
  • Supporting monthly and ad hoc reporting to Insurer clients.
  • Providing excellent customer service at all times, contributing to being a market leading claims function.
  • Build and maintain effective working relationships with colleagues, customers and other insurance professionals to ensure defined service levels are met and exceeded.
  • Ensure that quality assurance standards are achieved, and procedures followed to agreed standard.
  • The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol and travel to the London office may be required from time to time. The apprenticeship will take 18 months to complete.

For more information please refer to The Early Talent Apprenticeship page :

The training you will be getting

  • As an Insurance Practitioner Apprentice with BPP, you will complete the Insurance Practitioner level 3 Advanced Apprenticeship.
  • This apprenticeship is aligned to the Chartered Insurance Institute (CII) and uses an innovative and flexible approach to demonstrating competency in the workplace.
  • Completion of the apprenticeship will result in the awarding of the CII Certificate (IF1/ IF2 and choice of IF3/ 4/ 10).

What to expect at the end of your apprenticeship

  • We envisage there will be opportunities to work in the department as a Claims Handler following the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Team working, Initiative


GCSE or equivalent Any inc Maths and English (Grade C or 4 and above) Essential

About the employer

At RPC, you can be you. In an environment that’s real. Strikingly real. Our vision is to be our clients' first choice law firm, guiding them through opportunities and challenges. We aim to support our people to enable them to achieve their ambition and deliver outstanding service to our clients. For us, success comes from building real-life relationships. Real-life relationships with our clients as much as our people. And it comes from thinking creatively to achieve the best commercial solutions. We thrive in an environment that’s collaborative, forward-thinking and where you’re free to express your personality. An environment that allows you to make the most of your strengths. This is our commitment to you. Our lawyers are market leaders. Our clients are often household names. And together we achieve award-winning results. Results that have seen RPC regularly voted amongst the best for commercial advice. So, if you value character over conformity, the unique over the uniform, and ambition over apathy, let’s talk.


Reynolds Porter Chamberlain LLP


Bridgewater House




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jan 2024