Customer Service & Operations Apprentice OMVITA LABS LTD

Our customer service and operations assistant will work alongside one of the founders to ensure that our customers have the best experience. You will support daily operations, so the business runs as smoothly as possible. This role is suitable for someone who enjoys helping others and looking for an opportunity to grow within our company.

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Closing date: 03 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Monday - Friday, 9.00am - 6.00pm.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    04 Dec 2023

  • Date posted

    25 Oct 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000206050

  • Positions

    1 available

What you will do in your working day

Customer support

  • Daily communication with customers via email, social media and phone to answer questions, solve problems and listen to feedback
  • Manage orders and refunds using our e-commerce system
  • Liaise with warehouse teams to co-ordinate deliveries
  • Develop templates and tools to make customer support efficient
  • Produce a weekly performance report on customer support activities

Inventory Management 

  • Produce weekly inventory reports
  • Help to prepare a monthly inventory forecast and production schedules
  • Coordinate logistics between warehouses
  • Create purchase orders and liaise with suppliers
  • Reconcile inventory and investigate discrepancies

Product Management

  • Develop, maintain and organise product specifications and lab testing reports in a way that the team can easily access important information
  • Weekly audit of customer reviews to identify issues and areas for improvement
  • Maintain a feedback loop between customers and the product development team
  • Assist with product and packaging research
  • Obtain quotations from existing and new suppliers

The training you will be getting

  • You will be working towards a Level 3 Customer service specialist standard
  • Functional skills level 2 in maths and English if required

What to expect at the end of your apprenticeship

  • Customer Service Supervisor/Manager (managing customer service team)
  • Opportunity to move into senior business operations role

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Logical, Initiative, Physical fitness

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

Occasional travel to/from London for team meetings and/or exhibitions. DBS checks may be required. A driving license would be useful to drive between team meetings and exhibitions.

About the employer

OMVITS is a supplements company on a mission to produce cruelty-free and eco-friendly supplements that positively impact people’s health and our planet.

Employer

OMVITA LABS LTD

Address

Regus Epping

The Civic Building

2nd Floor, 323 High Street

CM16 4BZ

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Training

Training provider

HEART OF ENGLAND TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Rachel OConnor

rachel.o'connor@hoet.co.uk

01788820132

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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