Customer Service & Operations Apprentice OMVITA LABS LTD
Our customer service and operations assistant will work alongside one of the founders to ensure that our customers have the best experience. You will support daily operations, so the business runs as smoothly as possible. This role is suitable for someone who enjoys helping others and looking for an opportunity to grow within our company.
Closing date: 03 Dec 2023
Apprenticeship summary
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Annual wage
£10,982.40
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Working week
Monday - Friday, 9.00am - 6.00pm.
Total hours per week: 40
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Expected duration
18 Months
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Possible start date
04 Dec 2023
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Date posted
25 Oct 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000206050
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Positions
1 available
What you will do in your working day
Customer support
- Daily communication with customers via email, social media and phone to answer questions, solve problems and listen to feedback
- Manage orders and refunds using our e-commerce system
- Liaise with warehouse teams to co-ordinate deliveries
- Develop templates and tools to make customer support efficient
- Produce a weekly performance report on customer support activities
Inventory Management
- Produce weekly inventory reports
- Help to prepare a monthly inventory forecast and production schedules
- Coordinate logistics between warehouses
- Create purchase orders and liaise with suppliers
- Reconcile inventory and investigate discrepancies
Product Management
- Develop, maintain and organise product specifications and lab testing reports in a way that the team can easily access important information
- Weekly audit of customer reviews to identify issues and areas for improvement
- Maintain a feedback loop between customers and the product development team
- Assist with product and packaging research
- Obtain quotations from existing and new suppliers
The training you will be getting
- You will be working towards a Level 3 Customer service specialist standard
- Functional skills level 2 in maths and English if required
What to expect at the end of your apprenticeship
- Customer Service Supervisor/Manager (managing customer service team)
- Opportunity to move into senior business operations role
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
Things to consider
About the employer
Employer
OMVITA LABS LTD
Address
Regus Epping
The Civic Building
2nd Floor, 323 High Street
CM16 4BZ
Training
Training provider
HEART OF ENGLAND TRAINING LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Rachel OConnor
01788820132
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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