Support Team or Projects Apprenticeship to National PropTech provider - Level 6 technologywithin

We are looking for an enthusiastic, determined and personable individual to join our support or projects team. You will work alongside our current engineers to support or deploy our proprietary solutions into flexible workspace throughout the UK and Europe. Our solutions cover a wide range of technologies, from network management to SaaS. Duties will include; Respond to and being the primary communication route to customers Handling both faults and service requests, including sales of standard items Ability to work well with Technical Resource Engineers, whilst still leading and owning support tickets

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Closing date: 31 Mar 2024

Apprenticeship summary

  • Annual wage

    £13,500.00

    The salary stated is for Year 1, increase applied in year 2 25 days holiday plus 3 days at Christmas (plus bank holidays), Private Medical insurance, Death in Service benefits, Salary Sacrifice Pension, Discounts with our sister Hotel company.

  • Working week

    Monday - Friday, 7.5 hours to be agreed between 8.00am - 6.00pm Plus optional weekend and evening work for specific projects.

    Total hours per week: 37.5

  • Expected duration

    36 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    16 Oct 2023

  • Apprenticeship level

    Degree
    Level 6 (Degree with honours)

  • Reference number

    VAC1000205842

  • Positions

    1 available

What you will do in your working day

  • You will be part of either our support or Installations team, working closely with them and other IT technicians focusing on solving issues and providing a first-class customer service
  • Respond to and being the primary communication route to customers
  • Handling both faults and service requests, including sales of standard items
  • Ability to work well with Technical Resource Engineers, whilst still leading and owning support tickets
  • Managing ticket resolution with the stated SLA period.

The training you will be getting

We are happy to offer:

  • Level 6 - Digital and Technology Solutions (Apprenticeship) BSc (Hons) 
  • Delivery method TBC

https://www.solent.ac.uk/courses/apprenticeships/digital-and-technology-solutions-apprenticeship#about-course

What to expect at the end of your apprenticeship

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
  • Potential for full time employment on successful completion of the apprenticeship.
  • Transferable skills that are invaluable in the wider world of work.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Non judgemental, Patience, A Passion for Technology

Qualifications

GCSE or equivalent English (Grade Grade 9 - 4 (previously A*-C)) Essential
GCSE or equivalent Maths (Grade Grade 9 - 4 (previously A*-C)) Essential

About the employer

Technologywithin are the UK’s leading provider of data services to the UK flexible workspace market. We are in the business of IT-enabling flexible and coworking space with WiFi, superfast internet and workspace management software. We develop and manage services and software which are perfect tools for customers to manage their workspaces effectively and profitably. Our solutions are tailor-made, installed and supported by our team of experts and used by over 15,000 clients in the UK.

Employer

technologywithin

Address

Unit 3-4

Chevron Business Park

Lime Kiln Lane

SO45 2QL

Contact

Karen Maton

Karen.maton@technologywithin.com

0207 953 8800

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Training

Training provider

SOLENT UNIVERSITY

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Digital and technology solutions professional

Level 6 (Degree with honours)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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