Apprentice Aftersales Customer Consultant CURRIE MOTORS UK LIMITED

The Apprentice Aftersales Customer Consultant role is pivotal to ensuring the highest level of satisfaction to customers. This position works within the Service and Parts departments to ensure overall customer satisfaction with the aftercare of their vehicles.

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Closing date: 22 Dec 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

    £15000-£18000 depending on experience.

  • Working week

    Monday-Friday 8am -6pm

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    16 Oct 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000205820

  • Positions

    1 available

What you will do in your working day

  • Dedicates themselves to ensuring complete satisfaction to customers
  • Serves as a liaison between the dealership and its customers
  • Assists service and Parts customers when possible
  • Conducts telephone and in-person transactions courteously and promptly
  • Deals with customer in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
  • Receive customers, discuss, identify and progress routine service and repair and parts requirements
  • Promote the sale of service and accessories
  • To order and distribute Parts as required
  • Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers
  • Promote the sale of service and accessories
  • To ensure that any delay in the completion of work is reported to the customer
  • Understands the terminology of the automobile business and keep abreast of technology changes in the product
  • Follows all attendance and punctuality standards with adherences to timekeeping standards; Employees are required to record the beginning and ending times of any shift, meal break or departure from work for personal reasons
  • Follows the Company Code of Business Ethics and Conduct
  • Understands and follow all work rules and procedures and follows lawful directions from Supervisors
  • Maintains a professional appearance in accordance with company policy
  • Attends company training sessions as required
  • Any Ad-hoc duties as assigned

The training you will be getting

  • The training will be delivered by Learning Curve Group via remote based sessions with your allocated Vocational Skills Coach, every 4-6 weeks. 
  • This will be working towards the Level 2 Customer service practitioner Apprenticeship standard.
  • Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

What to expect at the end of your apprenticeship

  • There is a potential full-time position upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

About the employer

Our friendly team is here to support you, whether you are looking for a new or used car, want to book a service or have a question on a Toyota you own already.

Employer

CURRIE MOTORS UK LIMITED

Address

Coombe Lane Flyover

Beverley Way

London

SW20 0AD

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Training

Training provider

LEARNING CURVE GROUP LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Olivia Hodgson

olivia.hodgson@learningcurvegroup.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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