Apprentice Aftersales Customer Consultant CURRIE MOTORS UK LIMITED
The Apprentice Aftersales Customer Consultant role is pivotal to ensuring the highest level of satisfaction to customers. This position works within the Service and Parts departments to ensure overall customer satisfaction with the aftercare of their vehicles.
Closing date: 22 Dec 2023
Apprenticeship summary
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Annual wage
£15,000.00
£15000-£18000 depending on experience.
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Working week
Monday-Friday 8am -6pm
Total hours per week: 37
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Expected duration
12 Months
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Possible start date
15 Jan 2024
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Date posted
16 Oct 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000205820
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Positions
1 available
What you will do in your working day
- Dedicates themselves to ensuring complete satisfaction to customers
- Serves as a liaison between the dealership and its customers
- Assists service and Parts customers when possible
- Conducts telephone and in-person transactions courteously and promptly
- Deals with customer in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
- Receive customers, discuss, identify and progress routine service and repair and parts requirements
- Promote the sale of service and accessories
- To order and distribute Parts as required
- Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers
- Promote the sale of service and accessories
- To ensure that any delay in the completion of work is reported to the customer
- Understands the terminology of the automobile business and keep abreast of technology changes in the product
- Follows all attendance and punctuality standards with adherences to timekeeping standards; Employees are required to record the beginning and ending times of any shift, meal break or departure from work for personal reasons
- Follows the Company Code of Business Ethics and Conduct
- Understands and follow all work rules and procedures and follows lawful directions from Supervisors
- Maintains a professional appearance in accordance with company policy
- Attends company training sessions as required
- Any Ad-hoc duties as assigned
The training you will be getting
- The training will be delivered by Learning Curve Group via remote based sessions with your allocated Vocational Skills Coach, every 4-6 weeks.
- This will be working towards the Level 2 Customer service practitioner Apprenticeship standard.
- Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
What to expect at the end of your apprenticeship
- There is a potential full-time position upon successful completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential
About the employer
Employer
CURRIE MOTORS UK LIMITED
Address
Coombe Lane Flyover
Beverley Way
London
SW20 0AD
Training
Training provider
LEARNING CURVE GROUP LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Olivia Hodgson
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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