Level 3 Apprentice Insurance Adviser CARAVAN GUARD LTD

You’ll study towards industry recognised qualifications and complete industry relevant assignments and projects under the guidance of your team leader, the training manager and Calderdale College. Candidates will be expected to support with insurance quotations and enquiries as well as providing a great level of customer service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Jan 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Total hours per week: 37.5. Our Contact centre is open 8.00am-8.00pm weekdays and 9.00am-4.00pm on Saturday and Sunday. Various shifts and a degree of flexibility is available. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    11 Jan 2024

  • Date posted

    16 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The role will comprise of:

  • Delivering a brilliant service and experience to our customers
  • Providing insurance quotations and selling the policy benefits
  • Cross selling and up selling additional products
  • Amending and renewing policies for existing customers
  • Answering customer queries
  • Liaising with the claims department on claims queries
  • Providing assistance on projects if requested

The training you will be getting

  • The successful candidate will work towards an insurance practitioner level 3 qualification

Other mandatory qualifications:

  • CILA Certificate in Insurance level 3
  • CII Certificate in Insurance level 3
  • CII Certificate in London markets insurance level 3
  • Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment

What to expect at the end of your apprenticeship

  • Will be discussed upon completion

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Drive to learn new skills


GCSE or equivalent Maths & English (Grade 9-4 (A*-C)) Desired

Things to consider

Industry recognised qualifications, On the job experience and exposure working in modern Halifax town centre offices. Annual profit and performance related bonuses, 28 days holiday per year (increases with length of service), Private medical and pension (optional) Legal expenses, Income protection cover and Life insurance. Annual Christmas party and awards ceremony, free hot drinks and fruit. Plus lots more!

About the employer

We offer specialist insurance for caravans, motorhomes, park homes, lodges and holiday homes. Based in Halifax town centre, we employ over 120 people and offer hybrid working options. We're passionate about everything we do, and as a family business we like to think we're a little bit different. We enjoy sharing our success by rewarding our team and working with our chosen charities. We have over 110,000 customers, and we're very proud of our Trustpilot rating of 4.8 out of 5 stars. Our vision is "Positive people delivering brilliant customer experiences", so we only employ the most talented people who love to deliver first class customer service. In return we give the very best coaching, support and recognition. We’ve even won awards for our customer service and training programmes!







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Madeline Oxby


Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Jan 2024