Internal Sales Apprentice (Vietec Limited) SOLVEWAY LIMITED

You will be managing the full sales cycle you will introduce and demonstrate the capabilities of the new business technology sector to prospective clients, leading through presentation, negotiation and ultimately close. Reporting to the Director you will receive ongoing product training.

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Closing date: 05 Dec 2023

Apprenticeship summary

  • Annual wage


    Salary: £15,000 + commission

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Dec 2023

  • Date posted

    13 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Develop trusted advisor relationships with your own and key accounts and suppliers.
  • Ensure timely and successful delivery of Vietec solutions according to customer needs.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales targets.
  • Performing research on accounts to help increase interest in the organisation.
  • Offering demonstrations for products and services to potential buyers.
  • Generates and processes new sales leads as necessary.
  • Answers phone calls from customers and deals with problems as they arise.
  • Utilises the CRM to full potential with all sales details.
  • Follows up with customers to make sure that they are satisfied with a particular products or service.
  • Assists salespersons to ensure that they remain on track with sales goals.
  • Meets with other departments to make sure that salespeople are doing their job correctly.
  • Provides any necessary data or reports to the sales team.
  • Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
  • Arranges appointments with clients and sales team.
  • Acknowledges customers by responding to emails, texts, and phone calls.
  • Deals with any customer complaints and resolves the issue as necessary.
  • Assists Administration with booking hotels, travel and tolls.
  • Does any necessary administrative work including filing reports or presenting sales team with necessary documents.
  • Making inbound and outbound sales calls.

The training you will be getting

Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services. Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales apprenticeship:

  • CompTIA IT Fundamentals+
  • Masterclass 1 - Engaging the Customer
  • Masterclass 2 - Negotiation Skills
  • Masterclass 3 – Becoming the next top seller

Key areas covered are:

  • Communication skills
  • Customer service
  • IT Infrastructures
  • Effective Sales Techniques (Negotiation, Objection Handling & Closing)
  • Data Security
  • Problem Solving
  • Project Management

What to expect at the end of your apprenticeship

  • The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Presentation skills, Good time keeping, Understanding of sales process, A consultative sales approach, A self starter, Able to work under pressure, Exceed annual targets


GCSE or equivalent English (Grade (A*-C/9-4 or equivalent)) Essential
GCSE or equivalent maths (Grade (A*-C/9-4 or equivalent)) Essential

About the employer

Vietec has an excellent track record of providing ICT infrastructure solutions to sectors covering commercial, NHS, education, and government. The vietec portfolio is wide-ranging and covers all ICT infrastructure services from design to implementation. Our expert team designs and installs both bespoke complete network systems and isolated solutions that integrate into your existing system. vietec's services include wireless technologies, fibre & data cabling, audio visual systems, IP telephony, and IP security and surveillance. Our aim is to supply added value to our clients by providing exceptionally high quality, professional service, and access to a variety of in-depth technical skills. This commitment extends to providing high-quality products whilst remaining vendor independent. This affords us the added benefit of choosing “best of breed” to suit our clients’ individual requirements. Vietec was formed in 2005 and has grown into a leading ICT infrastructure solutions provider with many well-known clients. Our company is proud to hold many accreditations covering ISO9001/45001/27001, SSAIB and Constructionline and this helps us play a vital role in supporting our clients in meeting their compliance needs.




7 Windsor Court, Clive Road


B97 4BT

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Abbey Lacey

0113 3500 333

Apprenticeship standard

IT technical salesperson

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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