Apprentice Customer Service Advisor - Steven Eagell Lexus - Hatfield STEVEN EAGELL LIMITED

The role of a customer service advisor is vital to the smooth running of the aftersales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team and co-ordinate utilisation of the workshop.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2023

Apprenticeship summary

Annual wage

£10,982.40

Wages explained

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

Minimum Wage Rates
Working week

Monday - Friday, between the hours of 8am- 6pm, Saturday's may be required on a rota basis.

Total hours per week: 40.0
Expected duration

15 Months
Possible start date

31 Jan 2024
Date posted

12 Oct 2023
Apprenticeship level

Intermediate
Level 2 (GCSE)
Reference number

VAC1000205085
Positions

1 available

What you will do in your working day

The role of a Customer Service advisor is vital to the smooth running of the aftersales department.

Duties will include:

Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against

The training you will be getting

Level 2 Retailer standard
Functional Skills if required

With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.

Residential training, all travel, and accommodation costs are covered by the employer.

What to expect at the end of your apprenticeship

Once qualified, the right candidate can progress within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English & Maths (Grade C/4 or above) Desired

Things to consider

Once qualified you will have a number of transferable skills You may be expected to work Saturday’s on a rota basis Off the job training is on a residential basis

About the employer

Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances

Employer

STEVEN EAGELL LIMITED

https://www.steveneagell.co.uk/toyota/

Address

168-174 Great North Road

Hatfield

AL9 5JN

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Training

Training provider

PROVQ LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

training
qualifications, like an NVQ in a relevant field
industry or sector experience

Contact

Julie Jones or Emma Powell

recruitment@provq.com

01743 762044

Apprenticeship standard

Retailer

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Simply visit http://www.apprenticeshipfinder.co.uk and click apply. Complete the registration form and assessments in full and to the best of your ability.