Apprentice Receptionist/Administration Assistant COMMUNITY ACTION SUFFOLK

Providing administration support to project & services throughout CAS. This includes data collation & entry, printing, filing, collating, sending documents and making name badges & delegate packs. You will welcome guests, support staff and tenants with queries, answer calls, set up & clear down meeting rooms, make refreshments and deal with post.

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Closing date: 21 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am – 5pm

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    02 Jan 2024

  • Date posted

    10 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We work with and give back to the local community. We are a friendly and welcoming team who support one another as and when is needed. The work varies from day to day meaning that one day is never the same. It is a role where you will get to work with and meet a range of people from various backgrounds.

As an apprentice you will provide essential administrative support to project and services throughout CAS as well as supporting the running of our Brightspace reception.

Administration tasks will include data collation and entry, printing and filing, collating and sending documents and taking part in conferences by making name badges and delegate packs.

Whilst working on reception you will welcome guests, support staff and tenants with queries, answer calls and signpost them to the appropriate member of staff, set up and clear down meeting rooms, make refreshments and deal with post.

The training you will be getting

The individual will work towards a level 3 in Business Administration qualification. Training to aid towards the qualification will be on site at our Brightspace offices.

The individual will also be provided with inhouse/on the job training and management support throughout. The individual will be part of our regular essential training program which includes training on GDPR, H&S and Fire Awareness. There will also be opportunities to look at further development through shadowing others and taking part in timely projects.

What to expect at the end of your apprenticeship

There will be opportunities to apply for suitable roles as they arise or the possibility of becoming part of the administration team once the apprenticeships is complete. This will be dependent on availability.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, Patience


GCSE or equivalent English (Grade Level 2/C/4) Desired
GCSE or equivalent Maths (Grade Level 2/C/4) Desired

Things to consider

We are situated on the outskirts of Ipswich but there are bus links available. We are 10-15 minute walk from the train station. Cycling is possible and we have a cycling rack available to store bikes. There is ample and free parking onsite and access to a supermarket nearby.

About the employer

CAS was formed in 2013 through the merger of 10 organisations. We are an infrastructure organisation which has been formed to support other VCSE organisations in Suffolk. Alongside the charity we have three subsidiaries which provide products and services to the sector and the profits they make go back into the charity. We have two buildings one in Ipswich and one in Lowestoft. Both sites have staff, tenants and meeting room services. CAS work closely with the public sector and local councils.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


The Apprenticeship Team

01284 788005

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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