Join Francombs sandwich bar as a Customer Service Apprentice! Your role involves delivering top-notch service to their valued customers while learning essential customer service skills. As part of a dynamic team, you’ll assist with order processing, maintain a welcoming environment, and ensure a seamless dining experience.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. 7:30 am – 3:30 pm. 1 hour daily breaks (unpaid). Includes 20% paid time for training.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    12 Oct 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Francombs are committed to providing the best training and support to help you thrive in the world of customer service. If you’re passionate about delivering quality service and want to grow in a vibrant, food-loving atmosphere, this apprenticeship opportunity is perfect for you!

Main Duties:

  • Customer Interaction: greet and assist customers with enthusiasm, providing a friendly and welcoming atmosphere.
  • Order Processing: take customer orders accurately and efficiently, ensuring special requests and dietary needs are noted.
  • Product Knowledge: learn about menu offerings, ingredients, and preparation methods to answer customer requests and make recommendations.
  • Communication: communicate with customers and colleagues clearly and professionally, both verbally and in writing.
  • Team Collaboration: work closely with team members to ensure smooth service operations, helping with food preparation and maintaining a clean workspace.
  • Adaptability: be open to taking on various roles within the establishment, including cashiering, serving, and assisting with the preparation of food, as needed.
  • Problem-Solving: assist in resolving customer concerns and issues, seeking guidance from experienced team members when necessary.
  • Time Management: manage tasks efficiently, especially during busy periods, to provide quick and accurate service.
  • Attention to Detail: pay close attention to customer orders, ensuring accuracy and customer satisfaction.
  • Learning and Development: participate actively in training programmes and consistently strive to improve customer service skills and knowledge.

The training you will be getting

  • Level 2 NVQ Standard - Customer Service Practioner
  • On the job training with the employer whilst working towards the Apprenticeship Standard
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

What to expect at the end of your apprenticeship

  • Potential for full time employment for the right candidate
  • There are opportunities to progress from a Level 2 to a Level 3 qualification
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Positive attitude, Polite, Willing to learn, Time management skills


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - Good public transport links to Medway City Estate by bus and rail.

About the employer

Francombs prioritise crafting fresh daily lunches with a focus on choice and quality ingredients. Their goal is simple: deliver exceptional dining experiences that keep customers coming back for more. They’re dedicated to uncompromising food quality. Every menu item is handcrafted to order using premium, fresh ingredients, whether you prefer Classics, Signature Specials, or create your own. While sandwiches are their speciality, they also offer hot beverages, catering for events, and buffet options. Customers can choose from various ordering methods: visit in-shop, enjoy dining in, use Click & Collect, or order through Francombs for delivery. Discover Francombs on Just Eat, Deliveroo, and Uber Eats for doorstep delivery.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Apr 2024