Customer Service Apprentice FRANCOMBS ROCHESTER LIMITED
Join Francombs sandwich bar as a Customer Service Apprentice! Your role involves delivering top-notch service to their valued customers while learning essential customer service skills. As part of a dynamic team, you’ll assist with order processing, maintain a welcoming environment, and ensure a seamless dining experience.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 25 Jan 2024
Apprenticeship summary
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Annual wage
£10,010.00
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Working week
Monday to Friday. 7:30 am – 3:30 pm. 1 hour daily breaks (unpaid). Includes 20% paid time for training.
Total hours per week: 35
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Expected duration
12 Months
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Possible start date
29 Jan 2024
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Date posted
12 Oct 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000204351
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Positions
2 available
What you will do in your working day
Francombs are committed to providing the best training and support to help you thrive in the world of customer service. If you’re passionate about delivering quality service and want to grow in a vibrant, food-loving atmosphere, this apprenticeship opportunity is perfect for you!
Main Duties:
- Customer Interaction: greet and assist customers with enthusiasm, providing a friendly and welcoming atmosphere.
- Order Processing: take customer orders accurately and efficiently, ensuring special requests and dietary needs are noted.
- Product Knowledge: learn about menu offerings, ingredients, and preparation methods to answer customer requests and make recommendations.
- Communication: communicate with customers and colleagues clearly and professionally, both verbally and in writing.
- Team Collaboration: work closely with team members to ensure smooth service operations, helping with food preparation and maintaining a clean workspace.
- Adaptability: be open to taking on various roles within the establishment, including cashiering, serving, and assisting with the preparation of food, as needed.
- Problem-Solving: assist in resolving customer concerns and issues, seeking guidance from experienced team members when necessary.
- Time Management: manage tasks efficiently, especially during busy periods, to provide quick and accurate service.
- Attention to Detail: pay close attention to customer orders, ensuring accuracy and customer satisfaction.
- Learning and Development: participate actively in training programmes and consistently strive to improve customer service skills and knowledge.
The training you will be getting
- Level 2 NVQ Standard - Customer Service Practioner
- On the job training with the employer whilst working towards the Apprenticeship Standard
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
What to expect at the end of your apprenticeship
- Potential for full time employment for the right candidate
- There are opportunities to progress from a Level 2 to a Level 3 qualification
- Many employers retain apprentices in full/part time positions
- The qualifications you gain can also help you to get into higher education or other employment
- Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
- Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential
Things to consider
About the employer
Employer
FRANCOMBS ROCHESTER LIMITED
Address
UNIT 1
ROCHESTER COURT
ANTHONYS WAY
ME2 4NW
Training
Training provider
KENT COUNTY COUNCIL
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Kent Training and Apprenticeships Business Support Team
0800 731 4297
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 25 Jan 2024