Customer Service Sales Apprenticeship D P (BUILDING SYSTEMS) LTD

Our Customer Service and Sales department act as first point of contact for our customers, our drivers and our internal warehouse and operations team. This role is an integral part of our business and will help ensure our service is world class. The person filling this role promotes better relations for further business. Is this you? Apply!

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Closing date: 15 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Monday - Friday 8.00am - 5.00pm

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    18 Dec 2023

  • Date posted

    05 Oct 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000203766

  • Positions

    1 available

What you will do in your working day

  • Answering inbound calls and emails
  • Working in the customer service sales team you would provide customer relationship management and gain extensive product knowledge
  • Scanning all POD’s and saving them on the shared drive (collection and delivery)
  • Gaining ETA’s and investigating shipments with couriers and reporting back to customers
  • Completing spreadsheet for returns and filing required paperwork
  • Completing the daily pre alert with delivery info and ensuring all deliveries are out for delivery with no delays and updating customers and saved POD’s
  • Prioritise and process customer orders and requests submitted by telephone, email and live chat when required - short staffed.
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
  • Learning about the company's mission and available products / services
  • Raising purchase orders for required stock
  • Send invoice to customer’s when requested
  • Contribute to thriving sales team with great customer services and the ability to meet the needs of clients who need assistance within a timely manner
  • Provides customer service support to customers via phone and email
  • Assisting customers with their queries and requirements
  • Assisting sales and operations with day-to-day tasks and providing support to the customer service manager

The training you will be getting

  • Customer Service Specialist Level 3 Apprenticeship Standard
  • The apprenticeship will be completed at the workplace and one day a month at Protocol Consultancy Services B3 2NH

What to expect at the end of your apprenticeship

Full-time employment and further qualifications for related services within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Patience, Negotiation skills

Qualifications

GCSE or equivalent English (Grade Grade 4-9 / A*-C or above) Desired

Things to consider

Can you get to this location easily, and ensuring you will be on time?

About the employer

Distributor of Cable management Our aim is to supply high-quality cable management and network cabling containment products and solutions by leading manufacturers which suit your needs, ensuring you get what you want, where you want it. We supply products from the likes of Marco, Halfen, Pemsa, Legrand, Cablofil and Pump House to name just a few.

Employer

D P (BUILDING SYSTEMS) LTD

Address

UNIT 4

TAMEBRIDGE INDUSTRIAL ESTATE

ALDRIDGE ROAD

B42 2TX

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Training

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Jodie Simmons

jsimmons@protocolgroup.co.uk

01212362634

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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