Apprentice Customer Service Advisor SPECTRA SPECIALIST ENGINEERING LTD

Are you passionate for personal and professional development? Then look no further! S&B Academy are recruiting! You will be required to communicate with customers and provide them with the highest level of customer service. Do you want to be trained in a range of skills? If so then this is the role for you.

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Closing date: 13 Jan 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday - 8.30am to 5.00pm Friday - 8.30am to 4.00pm 30 minute lunch break

    Total hours per week: 40

  • Expected duration

    2 Years

  • Possible start date

    14 Jan 2024

  • Date posted

    05 Oct 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000203503

  • Positions

    1 available

What you will do in your working day

We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.

Duties:

  • Promote good customer relations
  • Identify accurately customer requirements
  • Ensure all telephone enquiries are answered courteously and efficiently (once confident)
  • Maintain and continually improve the quality of service provided to the customer

The training you will be getting

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.

As a result, you will receive the following qualification:

  • Customer Service Practitioner Level 2
  • Level 2 Functional Skills in Maths & English (if not already exempt)

What to expect at the end of your apprenticeship

On completion of the apprenticeship, you will be a qualified with a level 2. There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Problem solving skills, Logical

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

About the employer

Spectra is a coachbuilding company that design and fabricate bespoke vehicles and units from the ground up. Our range of products are vast, from expanding side outside broadcasting vehicles to fitting out small vans to hospitality units/structures and many many more. Established in 1987, Spectra has grown from strength to strength, maintaining its reputation over the years for high quality, innovative design in engineering and coach building.

Employer

SPECTRA SPECIALIST ENGINEERING LTD

Address

31B LINK ROAD

WEST WILTS TRADING ESTATE

WESTBURY

BA13 4JB

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Training

Training provider

S & B AUTOMOTIVE ACADEMY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

David Watts

dwatts@sandbaa.com

07852344136

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.