Apprentice Customer Service Advisor

SPECTRA SPECIALIST ENGINEERING LTD

WESTBURY, BA13 4JB

Closes in 2 days (Monday 29 July at 11:59pm)

Posted on 5 October 2023

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Summary

Are you passionate for personal and professional development? Then look no further! S&B Academy are recruiting! You will be required to communicate with customers and provide them with the highest level of customer service. Do you want to be trained in a range of skills? If so then this is the role for you.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday - 8.30am to 5.00pm Friday - 8.30am to 4.00pm 30 minute lunch break

40 hours a week

Possible start date

Tuesday 30 July

Duration

2 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.

As a result, you will receive the following qualification:

  • Customer Service Practitioner Level 2
  • Level 2 Functional Skills in Maths & English (if not already exempt)

Where you’ll work

31B LINK ROAD

WEST WILTS TRADING ESTATE

WESTBURY

BA13 4JB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

S & B AUTOMOTIVE ACADEMY LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Problem solving skills
    • Logical

    Other requirements

    The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

    About this company

    Spectra is a coachbuilding company that design and fabricate bespoke vehicles and units from the ground up. Our range of products are vast, from expanding side outside broadcasting vehicles to fitting out small vans to hospitality units/structures and many many more. Established in 1987, Spectra has grown from strength to strength, maintaining its reputation over the years for high quality, innovative design in engineering and coach building.

    https://www.spectracoachbuilding.co.uk/ (opens in new tab)

    After this apprenticeship

    On completion of the apprenticeship, you will be a qualified with a level 2. There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.

    Ask a question

    The contact for this apprenticeship is:

    S & B AUTOMOTIVE ACADEMY LIMITED

    David Watts

    dwatts@sandbaa.com

    07852344136

    The reference code for this apprenticeship is VAC1000203503.

    Apply now

    Closes in 2 days (Monday 29 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.