HR People Services Apprentice East Kent College

The People Services department is the central hub of all administration across the business where high volume of people transactional activities are performed. The apprentice will work with the team to assist with end to end ownership and responsibility for managing employee related changes in a timely and efficient manner.

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Closing date: 15 Jan 2024

Apprenticeship summary

  • Annual wage


    £9.90 per hour for apprentices up to 22years of age. £10.42 per hour for apprentices over 23 years of age.

  • Working week

    Monday - Friday 8.30am-5pm

    Total hours per week: 37.0

  • Expected duration

    21 Months

  • Possible start date

    22 Jan 2024

  • Date posted

    04 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Specific Duties:

1.To be the first point of contact for general queries, providing a confidential, empathetic and efficient front line service via the Topdesk, email & phone.

2.To provide excellent customer service to all stakeholders.

3.To complete efficient and effective transactions covering all activities and learning how to apply sound judgement and initiative.

4.Actively managing People Services Team mailboxes and responding to queries sent through these mailboxes.

5.To complete the administration for key employment processes throughout the employee lifecycle and producing supporting paperwork, letters and correspondence.

6.To create and maintain accurate employee records with the HR system.

7.To maintain a comprehensive filing system, to ensure all files are kept up to date according to retention guidelines.

8.To assist with processing leavers, arranging exit interviews and complete references of current and ex-employees as required.

9.To effectively process payroll for salary and sickness purposes and appropriate paperwork is completed to ensure compliance, using HR and payroll systems as required.

10.To support the People Services team with current projects.

To issue routine correspondence in the form of letters and emails as appropriate and prepare other documents for approval as directed

The training you will be getting

The training is all completed once a month online, in the workplace.

You will achieve the Business Administrator Level 3 Apprenticeship Standard.

What to expect at the end of your apprenticeship

The possibility of securing a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

As a family of six community-based colleges across East Kent, our mission is to play a leading role for East Kent in developing the economic and social prosperity of the communities we serve. We have just been rated Ofsted 'Outstanding'.


East Kent College


Ramsgate Road



CT10 1PN

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sasha Caplan

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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