Apprentice Operations Co-ordinator COMMS (UK) LTD

Comms UK is a Telecoms & IT provider for businesses. You'll be helping co-ordinate the work of our teams who install & support our solutions and services. You'll be handling orders & support requests managed on a CRM system, dispatching tickets, projects & scheduling them are key functions of the role. Level 2 Customer service apprenticeship.

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Closing date: 15 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.30am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    02 Jan 2024

  • Date posted

    03 Oct 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000202934

  • Positions

    1 available

What you will do in your working day

  • The Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support our solutions and services.

The Co-ordinator works closely with the Operations Manager who manages these teams and the department as a whole.

  • The engineering team is made up of helpdesk and field engineers with varying skills and expertise. The team delivers both proactive setup/installations, as well as the ongoing, more reactive support of those products and services
  • The provisioning team similarly has proactive and reactive elements, managing service orders and also assisting the helpdesk in resolving faults/requests raised on those services
  • Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality
  • Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively
  • Ongoing monitoring and management of the overall workload, which is a constant moving picture, is also a vital part of the role, to best organise, utilise and adapt resources to deliver excellent service to our customers

The training you will be getting

  • The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship
  • All of the training will be delivered in the workplace, and you will be supported by one of HTP Apprenticeship College's Coaches, who will visit you every month
  • If you haven't already achieved maths and English at Level 2 (GCSE A*-C or 4-9 or equivalent), you will be supported to pass Functional Skills too

What to expect at the end of your apprenticeship

  • Comms UK are keen to support career progression and there will be opportunities to undertake higher level apprenticeship training as your career progresses should you prove to be the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working

Qualifications

GCSE or equivalent English (Grade 4-9 or A*-C) Desired
GCSE or equivalent Maths (Grade 4-9 or A*-C) Desired

Things to consider

This apprenticeship is office based so there is no scope for remote working. The bus service to our area is not great and certainly not to be relied upon unfortunately so access to your own transport will be beneficial.

About the employer

Comms UK is a Telecoms and IT provider for businesses. We primarily operate in the Dorset and Hampshire areas and have around 700 active customers. We install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package. We have built an outstanding reputation over our 30 years in business with our existing and often longstanding customers due to delivering quality products with outstanding service and integrity. We are steadily growing as a business and looking for exciting talent to join our excellent team.

Employer

COMMS (UK) LTD

Address

UNIT 8

VICTORY CLOSE

WOOLSBRIDGE INDUSTRIAL ESTAT

BH21 6SX

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Training

Training provider

HTP APPRENTICESHIP COLLEGE LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Simon Attrill

simon.attrill@htp.ac.uk

01983533926

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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