Customer Account Apprenticeship ON DEMAND PRINT SERVICES LTD

Fantastic opportunity to be part of a reputable multi-million pound print a packaging company, as part of your role you will be, answering the telephone in a polite and efficient manner, raise job bags an all-associated paperwork, all whilst working towards your Customer Service level 3 Apprenticeship.

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Closing date: 27 Jan 2024

Apprenticeship summary

  • Annual wage

    £15,000.00

    15,000 to 16,000 depending on age and experience.

  • Working week

    Monday to Friday 08:30 - 17:00, half an hour lunch.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    10 Feb 2024

  • Date posted

    03 Oct 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000202929

  • Positions

    1 available

What you will do in your working day

With a reputation for exceptional quality and excellence, a multi-million-pound print & packaging company is now embarking upon yet another exciting growth cycle. The consistent growth experienced each year is attributed to the company’s dynamic culture, customer focused ethos, diverse product offering and, of course, its passionate team of highly motivated staff.

To keep pace with its continued growth through 2023 and beyond, the company is seeking to employ a skilled and energetic Account Executive Apprentice to manage the customers’ expectations from initial contract through to job completion.

Key duties will include:

  • Create accurate estimates through the Tharstern System working closing with the estimating Executive
  • Communicate with customers, staff and suppliers in a clear, concise and professional manner
  • Able to answer the telephone in a polite and efficient manner
  • Participate in daily Production meetings and ensure any allocated actions from the meetings are completed in a timely manner
  • Have excellent up to date knowledge of all products to enable estimates to be completed at the best price
  • Maintain a high standard of commercial awareness at all times ensuring customer focus, cost and profitability is at the forefront in all decisions
  • Liaise with suppliers to gain accurate 3rd party supply costs and timescales
  • Work with customers to create critical time paths to meet their expectations
  • Raise job bags and all associated paperwork
  • Capable of the administration of FSC jobs
  • Ability to cope with the management of outwork and negotiating reducing costs when possible
  • Follow all company policies, health and safety, and environmental procedures
  • Creating and following critical time paths

The successful candidate must have good IT skills but most importantly excellent attention to detail and accuracy. The company are looking for a candidate that has a good telephone manner and communication skills, someone personable, reliable, approachable, determined, and ambitious. The successful applicant must be willing to work on their own initiative but also can work as a team. The ideal candidate must have Grade 5 or above in their maths and English GCSE.

This role will be supported by Starting Offs Level 3 Customer Service qualification and 20% off-the-job training.

The training you will be getting

  • Customer Service Specialist level 3
  • Remote training delivery
  • OneFile
  • VLE
  • 6-hours of dedicated training time every week

What to expect at the end of your apprenticeship

Possible full-time permanent position upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

With a reputation for exceptional quality and excellence, a multi-million-pound print & Packaging company is now embarking upon yet another exciting growth cycle. The consistent growth experienced each year is attributed to the company’s dynamic culture, customer focused ethos, diverse product offering and, of course, its passionate team of highly motivated staff. To keep pace with its continued growth through 2023 and beyond, the company is seeking to employ a skilled and energetic Account Executive Apprentice to manage the customers’ expectations from initial contract through to job completion.

Employer

ON DEMAND PRINT SERVICES LTD

Address

1A SPINNEY VIEW

ROUND SPINNEY

NORTHAMPTON

NN3 8RF

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Training

Training provider

STARTING OFF LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Lucy Harris

lucy.harris@startingoff.co.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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