Apprentice Hire Desk Administrator GAP GROUP LIMITED

This is an excellent opportunity to join an award-winning apprenticeship scheme with a family-owned business, as a Apprentice Hire Desk Administrator. We are invested in our employees and offer many benefits to thank you for your commitment and hard work with us. You’ll will study everything from customer service and sales skills to back-office administration and credit control of a high-performing hire desk.

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Closing date: 30 Nov 2023

Apprenticeship summary

  • Annual wage


    After successful completion of Year 1 you will automatically be placed on the National Minimum Wage rate for your age group. We offer a Bi-annual bonus scheme, overtime at an enhanced rate, loyalty holidays, the option to buy holidays and many more.

  • Working week

    IF UNDER 18: 8.30am - 5.00pm Monday - Thursday and 8.30am - 4.00pm every Friday. You will not work on Saturdays. IF OVER 18: 7.30am / 8.00am - 4.30pm / 5.00pm Monday - Friday.

    Total hours per week: 39.0

  • Expected duration

    2 Years

  • Possible start date

    10 Jan 2024

  • Date posted

    02 Oct 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

GAP Group Apprentices are a key in ensuring our depots have the right level of expertise, today, tomorrow and in future.

Our 2 year Apprenticeship Programme covers all the essential skills and principles you will need to become a Hire Controller and you’ll learn how to:

  • Run an effective hire desk, including stock control and purchasing, driving sales
  • Managing customer queries effectively
  • Coordinating drivers to ensure customers’ needs are met
  • You’ll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk

The training you will be getting

  • As an Apprentice Hire Controller you will be enrolled in a blended learning programme where you will gain NVQ Level 2 as a Customer Service Practioner through a mixture of on the job experience and online training through a leading training provider
  • Functional Skills in maths and English, if required

What to expect at the end of your apprenticeship

  • This apprenticeship gives you all the experience and skills you need to become a Hire Controller. Your role has potential to progress from the 'Apprentice Hire Controller' role to the 'Hire Controller' role, on completion of your apprenticeship with GAP Group.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Sales


GCSE or equivalent Any (Grade 4/C) Desired

About the employer

Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.




Alexander House

Walton Summit Road, Walton Summit Centre, Bamber Bridge




Emma Mair

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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