Apprentice Hospitality Team Member - Dartmouth COMPASS GROUP, UK AND IRELAND LIMITED

Do you have a passion to work in Hospitality? Would you like a varied role that enables you to develop your customer service and catering skills and earn whilst you learn? We have a very exciting opportunity for an Apprentice Hospitality Team Member (HTM) to join our team at BRNC, Dartmouth. Over 12 months you will be trained to be a qualified HTM.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Nov 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Working 5 days out of 7. The earliest start would be 06:00 and the latest finish would be 18:00, working a 7-hour shift in between, shifts TBC.

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    30 Dec 2023

  • Date posted

    02 Oct 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

As an apprentice Hospitality Team Member you will be based within the team at Britannia Royal Naval College, Dartmouth. You will be working across multiple departments (Kitchen Assistant, Cleaning, Mess Front of House & Retail Café & Bar) on site gaining an understanding of each role as within your Hospitality Team Member Apprenticeship.

As a Hospitality Team Member with ESS you are the face of the company for our MOD customers, each day you will ensure their expectations are met when they use our facilities. This ranges from day to day cleaning to serving the meals on a VVIP visit and everything in between. As your training progresses this open further opportunity to progress to Supervisor/ Asst Mgr and beyond on a Compass Career Pathway.

Tasks could include, but not limited to:

  • Providing excellent customer service whilst taking orders, serving meals and drinks
  • Supporting both the kitchen and front of house/ food service areas
  • Assisting with basic food preparation
  • Setting up the food service areas and laying the table
  • Required to clean and tidy the kitchen and front of house areas
  • Taking instructions from your supervisor and Chef
  • Working in a safe manner at all times
  • Completing kitchen documentation as required
  • Loading and unloading stock
  • Keeping the work area clean and tidy
  • Working to food hygiene and safety recommendations

There is no supervision of other staff.

The training you will be getting

Alongside your day-to-day duties, you will complete the Hospitality Team Member Level 2 Apprenticeship. This is a nationally recognised qualification, and the primary objective of the Hospitality Team Member is to learn and understand how to carry out fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business to ensure they feel welcomed and looked after.

You will either attend college 1 day each week or will do your learning on site. You will be supported through this qualification by your Personal Development Coach who will visit you at your place work every 6-10 weeks. You are not expected to complete any of your apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.

What to expect at the end of your apprenticeship

You will be encouraged to progress your career through the apprenticeship program.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Team working, Creative, Initiative


GCSE or equivalent English Language (Grade 4 / C) Desired
GCSE or equivalent Maths (Grade 4 / C) Desired

About the employer

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Nov 2023