Patient Services Team Member / Administrator apprentice Park Parade Surgery

VQ Solutions are looking for an organised individual to join a well established, busy medical centre, in Harrogate, as an Apprentice Medical Receptionist/ Administrator. Duties include supporting and engaging with different parts of the organisation and interacting with internal or external customers.

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Closing date: 10 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday (Hours will be between 8.00am - 6.00pm on shifts).

    Total hours per week: 35.0

  • Expected duration

    13 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    02 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties include but not limited to:

  • Ensure an effective and efficient reception service is provided for patients and visitors to the practice
  • Deal with general enquiries, explain procedures and make new and follow-up appointments
  • Receive and make telephone calls
  • Receive repeated prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually, wherever possible
  • Monitor the practice appointments system
  • Enter and maintain patient information and notes on the computer

The training you will be getting

  • You will work towards a Business Administrator Apprenticeship (Level 3) delivered by VQ Solutions
  • You'll have a dedicated VQ Mentor and will also be supported internally by your manager
  • During this apprenticeship, you will develop a portfolio, attend online workshop sessions and have regular reviews
  • All apprenticeship work will be completed during working hours

What to expect at the end of your apprenticeship

  • Upon successful completion of the apprenticeship, it could lead to full-time employment for the right candidate
  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, Eager to learn, Confident


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

The employer has asked that training providers do not contact them with CVs or other unsolicited correspondence. Any unwanted contact may be reported to the ESFA.

About the employer

Park Parade Surgery is a busy GP surgery with approximately 6700 patients and is located in a purpose-built bright and airy medical centre close to the centre of Harrogate.


Park Parade Surgery






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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Christy Slater

01423 740006

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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