Enforcement Support Assistant Apprentice CDER Group

The Enforcement Support Apprentice will assist in key administrative duties to help with the smooth running of the Enforcement Support Department. You will make and receive calls to Enforcement Agents and answering their questions and queries.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    The role is based in CDER Group’s office, located in Darlington working Monday - Friday, 09:00am – 5:00pm.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    02 Jan 2024

  • Date posted

    28 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main responsibilities and duties

  • Completing Enforcement Agent / System generated Tasks and Alerts ensuring these are resolved within SLA
  • Making and receiving calls to Enforcement Agents and answering their questions and queries
  • Maintain and update a Health and Safety log of incidents relating to Enforcement Agents and provide this data to the HR department on a weekly basis
  • Resolve financial queries on behalf of the Accounts Department such as late banking, chargebacks and none updated Enforcement Agent payments
  • Undertake actions and activities in relation to operational needs such as address cleansing, reviewing blocked cases, reviewing spotted vehicles, linking new accounts, generating reports, generating letters and vehicle removal requests etc.
  • Co-ordinate any day to day EA requirements including clamp orders and stationary etc.

The training you will be getting

Business Administrator Level 3 Apprenticeship Standard:

  • This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college
  • The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly

What to expect at the end of your apprenticeship

  • This is a fantastic opening to apply for permanent employment in a varied and ever expanding industry

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative


GCSE or equivalent English (Grade 4/C and above) Essential
GCSE or equivalent Math's (Grade 4/C and above) Essential

About the employer

- UK market leading technical debt collections & enforcement group. - No. 1 in Road User Charging: Highways England, Transport for London Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency. - 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough. - 150+ Local Authority clients. - People and technology centric business. - Advanced unique business operating software platform.


CDER Group


CDER Group

Suite 12b, The Beehive,

Lingfield Point


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Holly Parkinson



Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Dec 2023